Tata Sky — WRONG CHARGE

Address:

Sundargarh, Odisha

MY SUBSCRIPTION ID-[protected]
ON 20.4.12 I LAUNCHED A COMPLAIN WITH REFRENCE NUMBER:[protected] AS A RESULT AN ENGINEER VISITED.I ASKED HIM ABOUT THE CHARGES OF VISIT THEN HE ENQUIRED IT FROM SOME OF HIS EXECUTIVE & SAID THAT NO CHARGES WOULD BE THERE.
I REMINDED HIM THAT THE AMC OF CONNECTION HAD EXPIRED STILL HE SAID LET HIM DO THE REPAIR WORK & NO CHARGES WOULD BE THERE.
AFTER DOING SOME REPAIR WORK ,HE CHECKED THE CONNECTION & THE ERROR WAS RETIVED.BUT IN EVE. I RECEIVED A CALL SAYING SOME PART HAS BEING REPLACED & AS A RESULT Rs.200/ HAS BEING DEDUCTED.
ALSO I RECEIVED A CALL YESTERDAY SAYING THAT 1ST THE CHARGES TO BE LEVEID & THETN U CAN LAUNCH A COMPALIN FOR REPAYMENT.
WHEN I AM TRYING TO CONTACT TATA SKY TODAY THEY ARE SAYING THE CHARGES R CORRECT & NOTHING CAN BE DONE& WILL TRY SAME IS NOT REPEATED IN FUTURE.
THIS IS TOTALLY AGAINST RIGHT TO INFORMATION AS AT THE TIME OF REPAIR ENGINEER SHOLUD HAVE ASKED ME THAT PART IS FAULTY & ITS CHARGES R SO AND SO & SHOLUD HE REPLACE.
BUT HE DIDNT DO EITHER JUST REPLACED.
SO I REQUEST YOU TOTAKE SOME ACTION & DO SOMETHIGH IN THIS REGARD AS IT WAS TOTALLY AGAINST WRONG INFORMATION PROVIDED & THERE WAS NO FAULT OF MINE STILL I AM THE SUFFERER.