Tata Sky — wrong charges and wrong information

Address:

Ghaziabad, Uttar Pradesh

Today morning when i started my tata shy it was not working .Message was related to bad weather condition but it was a sunny day.
I called customer care.The worst and rude customer care i faced in whole life.

Anyways they said to do check some wires and dish direction and try to remove some wires for 10 second then put that back.
It does not worked.
Then hes said to do do some settings in organizer sector of tata sky software.
It did not worked. Now this customer care guy said that some engineer will visit and fix the issue,charges for this visit will be 150 rs and many be more according to the problem.

Now i got sms that engineer will visit by 4:20 PM of 28/07/2013.
No one came and i got next message that wo# 1-[protected] has been completed by dharmendra singh.

Then i called tata shy after some time of getting this message they logged one more complain.


Now i do not know why i am being charged for some issue due to tata sky software.If their software or something is not working then why i should pay for that.

In future date they can anytime stop my services and i will complain and they log complain and fix their setting so i view tata shy again.
And form this trick they can earn money.Because everything is in their hand.

Please help me in getting exact root cause of the problem so i can know that i am getting charge for problem created by me not by tata sky.

And this tata shy in installed in last i guss 30-40 das back only,so if some error is due to bad wiring or loose connection then they should address it.

Customer id -[protected]
Mobile -[protected]
1 st work order ref number-1-[protected]

2 nd work order ref number- 1-[protected]



At the same note i want to mansion my old experience from local cable operator : They use to give cable connection in 100 rs.And in case of complain they come in fix for no cost even wires are broken.But i dont know if my tata shy wires will be broken then they may charge for whole cable.they user to come very few times but we had some good family relation with those local cable guys.They sit and have tea and all.But i dont think can can be so friendly with tata shy people.Such a big name and not reputation like a local cable guy.

Thanks for taking my complain.

Pramod Kumar
This connection is on name of my brother paraveen kumar