Tata Sky — wrong set-top box installed

Address:

Bangalore, Karnataka

I purchased a DTH connection from Tata Sky on 8 October, 2012. My subscriber ID is [protected].

The installation engineer installed a set-top box that is mapped to a different subscriber ID - [protected].
Due to this I am not getting all the services/packages that I had paid for. I am getting an urgent payment request message displayed on my screen permanently which is for the subscriber [protected] and not me. The services on set-top box installed on my premises would be deactivated and suspension fees would be charged if the subscriber [protected] does not make payment.

This is because Tata Sky installation engineer installed someone else's set-top box at my residence.

I raised the following requests to get my own set-top box.
1-[protected]
1-[protected]
1-[protected]
1-[protected]
1-[protected]
1-[protected]
1-[protected]
1-[protected]
1-[protected]
1-[protected] (latest - logged on 28 October, 2012)

It has been 20 days now that the issue has not been resolved. And the channels that the set-top box at my residence is not receiving the channels I had subscribed to.
The customer care executives keep on forwarding the call to their supervisors which are unreachable. Upon requesting a call back, they promise it within 2 hours. However, no call-back have been received!

Even after telling the customer care executives the entire scenario, they have always said that they need validation of the issue by an engineer who would visit me to check if what I am saying is correct or not!

I have emailed the issue to [protected]@tatasky.com, [protected]@tatasky.com twice without any results.
Complaint no received from [protected]@tatasky.com - 1-[protected],1-[protected]
Complaint no received from [protected]@tatasky.com - 1-[protected],1-[protected]

No satisfactory resolution has been provided from any of these complaint numbers. The set-top box at my residence still shows a different subscriber ID - [protected].

Can someone please give guidance here.

Kindly help.

Regards