[Resolved]  Tata Swach - Online Order - Damaged Goods Received — NON DELIVERY

I opted for Tata Swach which was my worst decision in past few days. On 31st after decision on Kent Gold, AquaSure and PureIt survey and various reviews, complaints I thought to give Tata Swach a chance as it has brand TATA which promises something good and worthy. But on putting online request for which money was deducted instantly there is no sign of product being delivered. The customer care is one of the worst in India who just don't know atleast how to make excuses. Earlier they were promising to wait for 15 days and today they said it's wrtten in TnC there is no guarantee that product will be delivered in 15 days. This is just pathetic reply by customer care I ever heard. Now after eating money for more than 2 weeks the company is saying they don't guarantee to provide product in x days and hence we are helpless in taking any lawful action or making complaint to them. For me rs 1000 is nothing, Tata might not donate ever to needy, I assumed I donated to 1 of the richest person fooling India. Ratan Tata ji, your Tata Swach team is egg on your face.

Please beware of Tata Swach and never waste money in buying from online site. I checked old records and found people with order no from Oct 1st are still to get delivery! That makes 58 days. Bravo. Eat all interest in name of "we don't guarantee" of ours.

Not Received your product for man y days they promise. Tata-BBye to TATA

Dear Mr. Miniyar,

Apologies for a delayed delivery.

The product has been home delivered to you on the 18th by our representatives personally.

We had an unforseen delivery issue at Pune, which led to all Online deliveries getting delayed.

In the past 3 months we have an un matched delivery record of Online orders getting Delivered within 24 hours in Top 50 cities accross the country.

We hope the delay will not occur in your future products requirements.

We thank you for your patronage and being a Swach customer.

For any future assistance you could call up our Customer Care Toll Free Number[protected] Monday to Sunday anytime between 10am to 8pm.

Thanking you,

With Regards,
Team Customer Care
Tata Swach

This is regarding my order no[protected] made on 4 june, but till the date i haven't received the product ..I have made 2 complaints to the customer care of swach ..the complaint numbers are 217255 on 8th june & 217713 on 10th june .. Kindly look into the matter ASAP ...

Vishnu Bhatt