[Resolved]  Tata Swach Water Filter — bulb problem

Address:

Bangalore, Karnataka

it is very much rediculous to note that tata has nnot responded so for

pl read the complaint dated 15/5/2010

Sir please reply for the followng immediately matter is extremely urgent and very important

COMPLAINT & RFUND CLAIM ON TATA SWACH FILTER.
THROGUH ELECTRONIC TRANSMSSION.

THIS IS TO INFORM THAT THE UNDER MENTIONED, HAS PURCHASED ONE NO TATA SWACH FILTER UNIT (9+9 LTR CAP.) ON 11-5-10, VIDE BILL.NO. 189, CASH PAID RS.999-00 THROUGH TATA NOMINATED DEALER NAMELY R K HOME APPLIANCES IN T DASARAHALLI BANGALORE.TEL.NO.[protected] MR. RAKESH. - SALES MEN.

IT IS SEEN THAT THE SAID FILTER IS NOT DOING ITS INTENDED PUROSE ( IT SUPPOSE TO FILTER THE WATER, IT IS SEEN THAT THE WATER IS COMING OUT IN A FEW DROP LETS, IT TAKES 3-4 HOURS IN FILLING THE BOTTOM 9 LTR. CONTAINER) AND ALSO THE RED POINTER IS NOT IN THE MIDDLE OF THE BULB UNIT, IT IS CLOSE TO BOTTOM RED BUTTON, IT IS APPREHENDED THAT THE BULB MAY NOT SERVE 3000 LITERS AS GUARANTEED IN THE CATALOUGE.

AS IAM NOT SATISFIED WITH THE PERFORMANCE, I WAS COMPLAINED TO THE DEALER, WHO IS TOTALLY UNWARE OF ANY REPAIR DETAILS OF IT, INSTEAD HE GAVE LAME REPLIES AND ASKED ME TO CALL TATA SERVICE CENTER ON THE TOLL FREE NO[protected],IT IS SEEN THAT THE TEL. NO IS NOT FUNCTIONING. I WAS GIVEN ANOTHER LOCAL NOS,[protected], [protected], I SPOKE TO YOUR MR. PRAVEEN AND SUNIL, THEY ASSURED THAT THEY WILL SEND SERVICE ENGINEER TO THE DEALER AND I WAS ASKED TO DELIVER THE FILTER UNIT TO THE DEALER, I CARRIED THE SAME TO DEALER at 9 AM ON 13/5/10, BUT THE DEALER INSISTED TO COME AGAIN AT 12 NOON, I WENT AGAIN, HE PHISICALLY INSPECTED THE FILTER AND SAID THAT, HE WILL ASK TATA ENGINEER TO RECTIFY IT, HE REFUSED TO KEEP THE FILTER UNIT WITH HIM, HE ASKED ME TO CARRY IT TO MY HOUSE, SO THAT HE WILL SEND THE ENGINEER TO MY HOUSE, HE MR. RAKESH SALES MEN IN RK HOME APPLIANCES TOOK MY ADDRESS AND TELEPHONE NOS.[protected]. [protected]

EVEN AFTER 2 DAYS NO BODY HAS COME TO ATTEND TO THIS PROBLEM, I MADE SEVERAL PHONE CALLS, ALL MY CALLS LEFT UN-ANSWERED.BUT ON 4RD DAY OF 14/5/10TH EVENING AT 5 PM, DEALER INFORMED THAT TATA SERVICE ENGINEER HAS, HE WILL NOT COME TO MY HOUSE, ASKED ME TO CARRY THE UNIT FOR HIS INSPECTION. TAT SERVICE TECHNICIAN HAS PHSICALLY INSPECTED THE FILTER UNIT AND SAID THAT THE RED POINTER POSITION IS APPROPRIATE AND THE BULB FUNCTIONING IS ALSO CORRECT. HE SAID THAT THE UNIT SHALL FUNCTION SLOWLY AND THE WATER COLLECTION SHALL TAKE 3-4 HOURS, ACCORDING TO HIM THE UNIT IS ALRIGHT, BUT I REFUSED TO ACCEPT HIS REMARKS/OBSERVATIONS AND TOTALLY DIS-SATISFIED WITH THE CAPTIONED FILTER UNIT. I CONTENDED THAT THIS SHOULD BE A FAST FILTERING UNIT WITHIN 15-20 MINUTES TO FILL WATER IN THE CONTAINER, BUT THIS UNIT IS FAILING TO SERVE THE SAME. SO I AM NOT USING THE FILTER AND KEPT THE SAME ASIDE.

FOR THE REASONS EXPLAINED ABOVE I INTEND TO RETURN THE UNIT, PLEASE ARRANGE FOR REFUND OF RS.999/- WITH IMMEDIATE EFECT.

WITH REGARDS
R.SREENIVASA RAO
PLACE: BANGALORE
DATE; 15/05/2010