[Resolved]  Tata, Tata Sky HD Plus With Video Recording — Horrible Customer Service/ No Installation

Address:

Gurgaon, Haryana

Hi,

I purchased the Tata Sky HD Plus with video recording about 10 days back on 19th March 2011 & am still waiting for it to be installed after several enquiries & complaints to the customer service. I stay in Gurgaon so not some far off village where the service can be tough to provide. I have tried everything & spoken to senior supervisors who have promised me installation on the next day however today is the 28th of March 7:45 pm & no one has come to install it yet. I have again been asked to wait till tomorrow however this time I have asked them for a refund for which the supervisor told me that it will take about 7 days.

I paid Rs. 9300.00 by credit card & took their best product with the highest paid "Jumbo Combo" package & all I got were half rude answers from customer care executives trying to keep their call times low.

Cust ID: [protected]

I made atleast 15-20 calls to them of 10-20 minutes & got totally harrased till the end.

I would not recommend anyone to buy it because their standards of service are so poor. God forbid if someone has to ask them to fix something cause they are horrible right after taking your money.

Thanks,

Saurabh