Tata Teleservices — balance 3937 deduction

Address:

Pali, Rajasthan

sir

mera virgin mobile number [protected] hai. sir ji mera balance 2 Oct 2012 ko morning 09:00 AM par 3937 Rs pade the. uske baad mene 10:24 AM to 10:41 AM tak internet use kiya jisme www.google.com & www.irctc.co.in ki website open ki. mene 17 minute tak hi net use kiya jiske antral me mene koi downloading nahi ki. aur jab mene 11:30 AM par balence check kiya to mera balence only 00.05 ps hi pade mile.
ab sir aap hi bataye me kiya kru aur mene virgin mobile customer care me bhi call kiya lekin koi seticefide jawab nahi mila.
pls sir help me....sir ji 3937 Rs ka sawal hai.