[Resolved]  Tata Teleservices — Deficiency of services, Misrepresentation of fact, misbehaving and mental harassment

COMPLAINT FORM
(Form for complaint under the Consumer Protection Act 1986)

In the complaint case no……………….………

Before the Hon’ble District Forum, Gandhinagar

Complaint No…………of 2008.

In the matter of deficiency of services, criminal intimidation and threatening calls by Tata Tele Services Ltd and their representatives

Name & address of complainant:
Chandramani Singh,
A-3, Ankur Apartment, Vavol, Gandhinagar
(Mob: [protected])
versus
Name & address of opposite parties:

1). Sanjay Patel (Authorised Distributer)
Shree Shubh Tele, G-5, Meghmalhar Complex, Sector-11, Gandhinagar-382011
(Mob: [protected], Tele:[protected],
and
2). D A Patel (Channel Partener)
Shree Shubh Tele, G-5, Meghmalhar Complex, Sector-11, Gandhinagar-382011
(Tele:[protected],
And

3).Tata Teleservices Limited,
Circle Office-2nd Floor, Gujarat Bhawan, Ellisbridge, Ahmedabad-380006,
Registered Office:10th floor, Tower-1, Jeevan Bharati, 124, Connaught Circus,
New delhi-110001

Dear Sir,
I, the above named complainant respectfully state before the Hon’ble Forum the complaint as follows:

i) That I called Mr Sanjay Patel of Shree Shubh Tele at my office in GIDC Gandhinagar in 3rd week of January, 2007 for getting Telephone/internet services of Tata indicom at my residence and based on his information handed over Rs. 1350/- cash(for Telephone equipt, [protected]@ Rs. 150/- and activation [protected]@ Rs 600/-) alongwith requisite document as proof of residence and identity).

Complaint: (i) Improper cash receipt against money paid
(ii) Improper charges for activation against as promised.
(iii) Didn’t return the balance money.

ii) Date of Issue of receipt: 03.02.2007 Signed by D A Patel, wherein Amount collected shown as Rs. 1122/- and activation charges were not shown clearly and were overwritten(unreadable).
Telephone o.[protected], Tariff plan: Ws-One nation 180
Account No.[protected], Credit limit : Rs. 2500/-

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Date of Telephone activation: 05.02.07
Date of Internet activation: 06.02.2007
Data cable didn’t handover till 10.02.2007

Complaint : (i) Late activation against as promised.
(ii) Betrayed by not handing over the cable in time and deprived me of
the services till 10.02.2007. Period might have prolonged had I not
collected the cable from his shop personally.

(iii) That 1st bill received through courier.
Bill date 02.03.2007, Bill period : 30.01.2007 to 26.02.2007 Amt:Rs. 940/-
Due date ; 18.03.2007
Date of Payment : 17.03.2007 Rs. 940/-
vide Transaction ref. MCIT[protected]

Complaint : Billing period and activation period different

(iV) That 2nd bill not received, teleservices disconnected
Contacted customer care and got it restored vide complaint no. 72101129

Complaint :Bill not received resulting into disconnection of services, delay in payment, loss of opportunities and embarrassment for non-availability of services when it was inevitably needed.

(v) That 3rd bill received,

Date of payment : 29.05.2007 Rs. 534/-

(vi) That 4th & 5th bill were received with cumulative Amt Rs 1114/- and by this period there were disconnection, and difficulty in getting the services restored and very embarrassing kind of services since beginning. As a senior Management executive of a company heading HR & Admin dept. found the services very deficient, unprofessional and myself did not find time to bother about such services and so decided to discontinue with the service. Finally services were disconnected on 05.06.2007 by the service provider.

(vii) That on 29.11.2007 received a threatening call from mob. No.[protected]
attended by my wife, the caller misbehaved on phone and and instead a plea or a
gentle instruction for balance payment of Rs 1114/-, threatened to bring the
matter to court. And the very next day i.e on 30.11.2007 a pre-litigation Lok –
Adalat notice was delivered at my residence. As per the terms of notice, payment
were made on due date i.e. 08.12.2007 at City Civil & Session court, Bhadra,
Ahmedabad

Complaint: No sensitivity towards customer needs/ grievances and in place of customer care, complete disrespect was shown against the norms of civility/behaviour which was again very embarrassing, insulting and we had to deplore and regret such a degradable act/services.

(viii) That on 17.02.2008 a threatening call was received on my mobile for non submission of Telephone instrument where as while installing the services Mr Sanjay Patel of Shree Shubh tele had misrepresented the fact stating that Rs 1122/- includes
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the cost of instrument and is non-returnable and data cable extra @ Rs 150/- for which receipt was not issued to me. On 18.02.2008 a notice has been served on me by A C Choksi, Advocate, Gujarat High Court on behalf of Tata Tele services asking to pay the cost of instrument @ Rs 8000/- plus charges for serving the notice @ Rs 1000/-.

Complaint: (i) Misled by misrepresenting the fact.
(ii) Receipt not issued for the amount collected and instrument issued. (iii) Caused humiliation and dishonour causing mental agony and unwanted
harassment for the services deficient in all counts from the service
provider whereas nothing was/is denied from customer in utmost of
good faith.

It is therefore prayed
(i) That Complainant may please be compensated to the tune as deemed fit by the Hon’ble District Forum for the deficiency of services, mental agony and harassment caused to him/her in the due course.
(iii) Cost of litigation may also be awarded suitably.



Signature of Complainant
Place: Gandhinagar
Date: 20.03.2008 (Chandramani Singh)



Verification


I, Chandramani Singh S/o Shri Saryug Singh aged 38, the above named complainant do hereby solemnly declare that the particulars stated above are true to the best of my knowledge and belief and nothing has been concealed therein. I further certify that annexure I, II and III appealed to the complaint are the true copies of original documents. Verified at 20th day of March 2008.



Signature of Complainant
(Chandramani Singh)