Tata Teleservices — HOPELESS CUSTOMER SERVICE

Address:

Coimbatore, Tamil Nadu

RAMESH R C-112 FOREST COLLEGE CAMPUS,
R S PURAM, COIMBATORE 641 002
TAMILNADU
PH:[protected],[protected]
E-Mail: [protected]@gmail.com
DISTRICT SECRETARY, TAMILNADU CONSUMERS’ COUNCIL, COIMBATORE DISTRICT
OFFICE: PUNJAB NATIONAL BANK, CROSS CUT ROAD, COIMBATORE 641 012 TAMILNADU

M/s: Tata Teleservices Ltd., LEGAL NOTICE – MOST URGENT


Dear Sir

REG: NOTICE UNDER CONSUMER PROTECTION ACT

I had taken a post paid mobile connection bearing NO.[protected] about three months back.
Due to hopeless customer service from your end, I had surrendered the same last week.

In this regard, all my earlier complaints regarding various lapses in customer services from your end, only received a general reply that 'we shall get in touch with you' with no resolution or call back at all.

Recently, I had requested for itemised bill through soft copy for the said number through your call centre for which there is no reply till date. However, I only received a mail that my request stands 'closed' (even without complying with the request of the customer). When I called your tele executive on this matter, as usual, I was assured of a 'call back' on 26.09.2012 'within 24 hours' and again as usual, with no response till now.

Yesterday one executive who called me and identified me as your service manager calling from [protected] 'promised' me to call back with solution for all issues 'shortly' and God only known when that 'shortly' will come.

Under the above circumstances, it is clearly evident that none of your personnel are interested in providing the customers a good service, thereby amounting to 'DEFICIENCY IN CUSTOMER SERVICE'.

Hence, I hereby demand that:

1) Itemised bill be provided to me for the last month pertaining to my surrendered number [protected] through mail.
2) A compensation of Rs.25,000/- be paid to me towards mental agony and stress undergone by me on account of improper and deficient customer services rendered by your company.

Please note that in case I do not get your response within 3 days from the date of this mail, I shall be constrained to approach the Consumers' Grievances Redressal Forum to seek appropriate legal remedy, at your cost and expenses.

This mail is being sent to you without prejudice on my part to take up separately through any other appropriate legal authorities to seek compensation of any nature that I may feel fit.

Thanking you,

RAMESH R
Ph;[protected]

DATE: 29.09.2012