[Resolved]  Tata Teleservices — how tata cheating postpaid customers

Address:

Hyderabad, Andhra Pradesh

Sir, I have got tata wireless walkie postpaid connection ( phno:[protected] in the month of january. I got a bill of around 457 appro. which i paid a month later at eseva. But the tata called my for atleast 15 days and asked me to pay the bill even after i paid the bill. I lodged a complaint, So got frustated with tata services, i mailed for canceling my connection to customercare.[protected]@tatatel.co.in. which is proved to be useless, as i didnt get any reply from them. After 2 or 3 months they sent me bill of Rs 907. I called the customer care asked to cancel my connection. After a month i got a call from [protected] , [protected], saying that they will migrate my connection from postpaid to prepaid if i pay half amount that is Rs.500. So they sent a collection executive ( A.Gopi -[protected])next day Who took money, gave a receipt, promised me they will migrate in 24 hrs, asked for a chai pani, which i did. Its been two weeks, still my migration was not done, i made so many calls, atlast i lodged a complaint[protected] and i got call from them saying that no need to pay my outstanding bill, if i produce a letter at tata office, they will migrate. I went to tata office but no use. Again i called the customer care but she gave head office address, told me to go there, it proved to be futile.

Being an educated person , i faced so many problems with the tata services, what about the common man, who doesnt even to how to approach a customer care. The bill of Rs 900, which i got is unused, i didnt made a single call, but still i paid Rs500. i went to branch office, called the office, head office, simply wasted my time. So i want you to beware of getting a postpaid connection of tata, and please dont believe if they call you by saying to pay your bill in half for migrating postpaid to prepaid. I request concerned authorities to take care of these cheaters who are playing foul games for collection . These big companies are making crores of rupees but fail to give proper customer service, common man is becoming prey to these big companies. They have outlets where they sell connections or bill payments only not for solving any queries. They simply make you run here and there.
k.Srikanth
( hyderabad)