[Resolved]  Tata Teleservices Ltd — fake tata photon plus postpaid accounts, harassments by recovery agents

Address:

West Bengal

Dear Sir,
This is to inform you that I, Saikat Kumar Bose, am a subscriber of
Tata Photon+ internet service (Account number[protected], Tata Docomo
number [protected]). I pay my bills online and I have never been a
defaulter in my payments. Consequently, it shocked me when my local
guardian called me to inform that a they have been visited by someone
representing your company to retrieve a payment of 1993 rupees which
is apparently outstanding in my name. On receiving the hard copy of
the bill, I realised that the pending amount is against two numbers
which are not mine (Tata Docomo numbers [protected],[protected]). I
called up this person to clarify the mistake and he promised to
rectify it and inform me. I have not heard from him to this day. On
September 8, 2012, my relatives received another similar visit by your
representative, this time with a bill of over 4000 rupees. I received
a call from my relatives and on speaking to your representative, found
out that the contact number registered against these accounts is not
mine. I visited the Park Street Tata Docomo office the next morning. I
was shown the copy of the 'form' that was filled applying for the
connection. To my surprise, the photograph was not mine while the name
and address were mine I never applied for these connections and have
absolutely no clue why and how they were activated. The representative
there also told me that the accounts against which the bills are being
sent have 'zero usage' thereby establishing that they are fake
accounts.
I mailed the Tata Teleservices Limited Appellate Authority of Kolkata informing them of the issue. I received no reply to my mail. On going to their office personally, I was not permitted to meet any of the officials that Park Street store had referred to. Instead, a representative was sent who made up stories saying that the the devices against the disputed accounts have been received at my residence on my behalf by someone else. When I told him to show the signature on the receipt, he refused to show it on grounds of company policies. I am amazed at the arrogance of the representatives who just refuse to accept what is crystal clear: that these accounts are fake. What they do no realise that they are tarnishing the image of a respectable brand: the Tatas. This sheer blackmailing and harrassment is shameful.
Saikat Kumar Bose