[Resolved]  Tata Teleservices Maharashtra Ltd — Tata sending bills 3 years after discontinuation of services

Tata Indicom Teleservices(Internet) — Discontinuation of Service

Sir/Madam,

Complaint Details:

I had applied for Tata Indicom True Value 325 plan (Account Number is[protected] on 10 January 2008 through a Tata Indicom franchisee M/s Apeksha Infotech, Kothrud, Pune.The connection was finally activated on 24 January 2008 after many reminders and follow ups. A bill of Rs 12/- for the bill cycle ending 24 January 2008 was paid before due date.
On 28 January I was contacted on my mobile No. [protected] (presumably by Tata Indicom Help Desk / Service Desk representative) to confirm the activation of my "325" plan.During the interaction I requested for switching over to "Unlimited" plan.I was asked to submit an application to the "Tata Indicom True Value " outlet for the necessary action.I was assured that on receipt of the application my request would be looked into the very next day.However, on my further request an online changeover of the plan i.e from 325 to unlimited was done. This was clearly confirmed to me by the caller informing that the "Unlimited "plan would be effective in retrospect from 25 January 08.
After this confirmation I started using the internet service to my full requirement, without any sort of cap from my side.
I last enjoyed the service on 08 February because when I was unable to connect to my account on 09 February (between 2100 to 0000 Hrs) due to repeated error message code [721] .Subsequently I contacted [protected] (rest of Maharashtra Customer Service number)and I was informed that my account was disconnected due to high usage (a bill of approximately Rs 2000/- was outstanding).The person on the other side ( a lady helpdesk person) however confirmed that my plan was " unlimited".When I pursued the matter further I was informed that my current plan was 325 and not "unlimited" and that the new plan would be effective from 25 Feb 08, the next billing cycle.I was requested to pay up Rs 2000/- i.e outstanding bill for restoration of my account.
Till date my account remains suspended since I have chosen not to pay the last bill cycle i.e25 January to 24 February 2008 outstanding amount.My efforts to resolve the issue through Tata Indicom Help Desk have been unsuccessful because they continue to single mindedly pursue their line of thinking without taking into account the whole issue and its circumstances.
I object to payment of the outstanding bill due to following reasons:
(a) After online confirmation on 28 January 08 why I am being billed for 325 Plan .I would have paid "Unlimited” Plan charges of Rs 1000/- if my account was not suspended on 09/10 February 08.
(b) Why no prior intimation was given before disconnecting my service?
(c) Why Tata Indicom is talking about usage limit of Rs 900/- under 325 Plan when the plan is no longer applicable to my account?
(d) Why no usage limit for initially subscribed 325 Plan intimated to me at the time of applying for connection?
(e) If the rule did not permit online changeover of plan then why my subscribed “325" plan was changed to "unlimited" plan on 28 January in retrospect i.e w.e.f 25 January 2008? Why “Unlimited” plan changeover for the bill cycle 25 January to 24 February confirmed to me on 28 January?
(f) Why Tata Indicom is not informing all applicable rules/processes to its customers? Why Tata Indicom is talking about the rules which are not shared with its customers and only known to Tata Indicom employees?
My request is to kindly take up the matter with Tata Indicom and facilitate restoration of my account at the earliest.

Implications for me due to discontinuation of service:

Tata Indicom action smacks of indifference and unfair practice which has caused me lot of inconvenience (I was denied internet service and as a consequence I was forced to become an Internet Cafe member to meet my urgent internet requirements. Besides the inconvenience it has also caused me mental agony and harassment because I keep receiving calls from Tata Indicom. During such calls the caller demands to know why I have not paid my outstanding bill. Every time I pose the same question to the caller as to why after online confirmation of switchover of my “325” plan to “Unlimited” plan w.e.f 25 January my account was suspended on 09/10 February 08 due to some usage limit criterion and why I am being asked to pay up Rs 2000/- now?
I expect immediate restoration of my account and would like Tata Indicom to apologise to me in writing about the whole incident.Tata Indicom must improve its customer service and train Help Desk staff for quality and proper service.Tata Indicom must also inform all its customers about the applicable rules/processes before hand i.e practice transparency while dealing with customers. It is high time the Tata Indicom puts in efforts to train its Franchisee operators.
On my part I am willing to forget the inconvenience and mental agony/harassment and ready to pay Rs 1000/-the"Unlimited" plan charges for the billing cycle 25 January to 24 February 08 (even though I have not enjoyed the service w.e.f 10 February 2008).Further I would like a new "Unlimited" plan billing cycle be introduced for my account, this should become effective from the day my account is re-activated to the end of next month.

Regards
Basant Das Maheshwari
[protected]/[protected]

Tata indicom services was very poor because iwas taken one tata Lg post paid connection for last 15 months back .it is working only 6 months then it is notworking but iam used that phone last one month back i was loosed my mobile on 22/6/2008 in that day i was given mail for tatatel.co.and i blocked my services in that day i informed to my office and i send mail for tataoffice through my office My bill time is 22to22 for every month but tataindicom people was asking monthly rentails for 22/6/2008 onwords

i hv recived a huge bill this month and furhter my unbilled amount is Rs. 2899.00 as on 22.04.2009. i m using this connection for the last 5 years. please check and solve my problem. my outgoing calls has been blocked. please help me.
My telephone No.is[protected]

Tata Teleservices Maharashtra Ltd — No customer service

we have already cancelled two of our phone numbers of Tata Teleservices Maharashtra Ltd because of poor service support.
Now the third phone 66754870 we are having broad band service on this line and
we were using our myaccount service to login to regularly check our usgae details.
since last 2 months they have resetted all the myaccount password.
we tried to login there was a message that we have to register again by writing a letter and giving it to their customer care centre. (firstly why should they reset the account without intimation)
ignoring this we submitted the letter 20 days back but there was no response to the letter.
We followed up by contacting the call centre who said that there server is down call after sometime.
we called again and the guy sent an email with new password but the password didnt work.
we sent an email to inform again about the problem
we received a new passwrod and again the password didnt work.
we again talked to the call centre and the person said the server is under upgradation try after some time, and again no solution.
we again called the call centre, the person again gave another password, which still didnt work.
we have received the maximum bill for this month when compared to previous months so we wanted to track our usage, but we are not been given the acess to even login to our account.
we feel that they (TTML) are manupulating the bills and sent us a bill for the usage which is not ours.
We suggest peoples who are using TTML telephones, to keep track of their usage.
We have written so many emails to the customer support and they have now stopped even to respond anything, accept for their "Auto Reply" system which their server is sending.

Tata Teleservices[Maharashtra] Ltd — regarding bill

Respected sir ,
I Mr Vinay Gada using your [Tata Teleservices] internet service and my account number is "[protected]". I had installed an internet line having Rs700 as rental and 256 kbps speed on 19th Nov 2009. I recieved a bill of Rs 463 [inclusive tax] having bill period from 07/11/09 to 06/12/09 and bill number[protected].Now according to the agent through which i installed this plan it was a trial offer for 2 months and i also shall not any amount .So i trusted him and installed this plan.I am using Tata Indicom [ internet service ]since a year and always paid my bill on time.

I request you to solve this problem.