Tata Teleservices — customer harrasment

Address:

Pune, Maharashtra

I am a post paid user of tata indicom, Pune, Maharashtra. The cell no. is [protected]. This is with regard to my complain no.[protected] that i had made with the nodal desk on 2nd of July 2011. This was with regard to my bill payment for the month of may which was supposed to be paid in June. I had already made advance payment towards that, in the month of may only, as i was traveling.
Bill for April - Paid in May (17th may) - Amount = INR630
Advance amount paid for bill of May (20th may) = INR630

Transaction details are as below:
Account - The Royal Bank of Scotland, N.V.
Account Name - Kapil Sharma
Account No. - 1552546

17/05/2011
ECOM: TATA
INDICOM,591931,[protected],4814
DR INR 630.00 8,478.40

20/05/2011
ECOM: TATA
INDICOM,591123,[protected],4814
DR INR 630.00 7,848.40

Bill for the month of May = INR570 only
i.e. I have made excess payment of INR60, which should also eventually get credited to my account.

But, I have been harrased by multiple calls from the collection department about my bill, and about 20-30 calls i have received so far. But, there is no system in place, I register complain with the nodal desk, and customer care is unable to see that. They asked me for the transaction ID, I provided them with same. They asked me for statement, I sent m that too. Now they say that they haven't received the statement, nor do they have the transaction ID. The TAT of Nodal desk is usually 48 hours, but it is multiples of 48 hours, and I have called them 3 times. This is more of mental harrasement. What kind of service it is? A customer pays money in advance where you run for non payees, and still bears the same pain and gets irritated.

It is TTSL's problem if the payment is not reflected in their account, as I have proof of being debited from my account, and have provided same above as well. I will ask for compensation if the problem doesnot get solved within 48 hours now.

Thanks,
Kapil Sharma
For Mr Bhavesh Dave
+91-[protected]
ekapil.[protected]@hotmail.com