[Resolved]  Tata Teleservices — Worst Quality of Service

Address:

Tiruchirappalli, Tamil Nadu

Hi,
Worst Quality of Service provided by Tata TeleServices to a Customer.

Better dont choose any private sector Service providers all those peoples are intend to make only money they are not giving to value of that money in terms of service.

Tata Teleservices is interested to earn the money and not listening to customer's complaints. Though to inform about the issue to higher level people because of this atleast remaining customers might not get impacted.

Issue:

I am using the landline phone from Tata Teleservices from 19-SEP-2005 till now.Some 8 months back I had faced a battery problem in my landline connection, after an odd 1 month struggle it was rectified and assured it will not repeat. Right now I am facing the same problem in my landline phone.

Please refer the earlier conversation there you can note that Mr.RamGopal mentioned a new handset was provided to fix my problem but that wasn’t happened. A serviced handset was provided to me and I don’t face any problem at that time so I was convinced at that time. But serviced handset shows it reliability and the quality of service to a Genuine customer provided by Tata Teleservices. Nodal officer for TT is confirming to provide a new handset to me but I received a serviced handset. Is there any miscommunication among the team or mail was sent like that just to convince me. Though the provided handset was a new then see the reliability of the new handset and quality of the product from TT.

Earlier Conversation from the Nodal Officier of Tata TeleServices:

Dear Mr. Mr MURUGA M,

Greetings from Tata Indicom!

Thank you for contacting Tata Teleservices.

This is with reference to your email dated 21/10/09 regarding your instrument complaint.

We would like to inform you that based on your request, we have provided you new instrument and found that it is working fine.

Trust this meets your requirement.

If you require any further assistance, please call us at 121 or write at NodalOfficer.[protected]@tatatel.co.in.

Assuring you the best of our services at all times.


Thanks and Regards,
Ramgopal
Nodal Officer-ROTN
[protected]



________________________________________
From: MurugaMuthuKrishnanM
Sent: Wednesday, October 21, 2009 7:46 PM
To: Nodal Officer Rotn
Cc: Customer care TN
Subject: Issue in Battery Back-up

Hi Ramgopal,
Already I spoke with you regarding my issue but still I am facing the same problem. You assured that I will get a new handset which is not a serviced one but your technical team people replaced serviced handsets only till now. Hari Priya also assured for the same but the fact was not happened like that. Are you people trying to convince a customer only by words not in by solving their issues.
Is this is the way that you are treating a customers complaints? or Service quality of Tata Teleservices is like this only? I want to know whether Tata Teleservices is not able/expert/professional to handle customers issues or Tata Teleservices is not willing to solve this issue. Is there any punishment from your concern to customers who is regularly paying their bills?
Please let me know without assisting to customer issues why a rental is required for a customer to pay? What’s the purpose of maintaining a customer care, technical teams those who are not able to fix a simple issue?
Due to worst and lethargic services provided by Tata Teleservices I am not willing to continue my connection with your service provider. So please cancel my connection I will go head with a service provider who will give respect to customers issue. Keep your service like this then only all customers will be very happy.
Thanks for your excellent service provided till now !!!