[Resolved]  Tech Mahindra — ICICI Bank dispute

I, shakuntala took ICICI credit card in the year 2008.

ICICI customer care folks called me up and asked for medical insurance premium through ICICI Credit card.

Initially I was ready but on the next day I called up ICICI Customer care folks and requested to cancel the medical insurance premium.

Not only this in order to get rid of this I cancelled my credit card so that if its cancelled medical insurance premium will also get cancelled.



My credit card was cancelled but my medical insurance premium was not cancelled.

After few months they called me up and started asking for the payment that was taken from my credit card for medical insurance premium.

I told ICICI customer care I cant pay since I have already cancelled.

But they insisted me to pay and I asked if I pay whether my credit card will be activated.

They told my credit card will be activated.



I paid the due amount for the year 2008 in the year 2009.



Once payment is done I asked ICICI customer care to renew my credit card.

They told its not possible. After paying the entire due by cash they are still charged money on my cancelled credit card 4477 XXXX XXXX 7009.

And the same they are doing for the year 2009.

I just want to know if my credit card is cancelled, if its deactivated or disabled how could they charge money on my credit card.

I want justice for all those deeds done by ICICI customer care folks.

Today again I received one mail stating that the amount outstanding on your Credit Card 4477XXXXXXXX7009 is Rs. 5445. The details of the amount outstanding on your credit card have been submitted to the Credit Information Bureau of India Ltd (CIBIL) from ICICI Bank

Kindly help me to settle down all these issues. Hope customer satisfaction would be there.