Telebrands India — Faulty product...no refund
I had a similiar experience with Telebrands. I placed order for Twist and Shape thru phone. I received faulty product which collasped within 5 minutes of operation. They asked me to send the product back, which I did on my own cost 1050/- for courier. and asked for refund, they agreed on phone for refund also. but later again they send me back the product. The product is faulty again. When asked that why you have send the product instead of refunding, they again send the product back. I can not bear of 1050/- courier charges again so throwing the produuct in trash.
Customer service is just third class, their employees do not have basic sense of how to speak to customers.
no one responds to the mails which we send to firstname.lastname@example.org. Guy on Customer Support told me we do not have any record of emails of email@example.com.
I urge all the readers of this matter to kindly aviod cheats like Telebrands and spread the same word in their friends circle.
Order number : 20056205
Inv. : V00002026
Order Date : 14/06/08
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+91 22 4098 XXXX
Plot No. A-168, , Road No.25, , Wagle Estate,, Thane, Maharashtra, India - 400604
Telebrands India Pvt Ltd / Air - O - Space 5 In 1 Sofa Bed - Complaints for non receipt of products from TELEBRAND INDIA PVT LTD after payment