[Resolved]  The Mobile Store Services Ltd — Cheating by "The Mobile Store Services Ltd "

Address:

Pune, Maharashtra

Dear Sir/Madam,

I have placed an online order at "The Mobile store Services Ltd." on dated 12/1/2012. I've made the full payment the same day I had placed the order with them as it was a special offer on their official website "www.themobilestore.in" at that time. I ordered for "Sony Ericsson Ray Gold" and I completed all the formalities but I have not received my product even today. All that I've received from their end till date is false commitments/assurances. I called them numerous times but just nothing from their end. I've been in continuous touch with the guy named Krishna Bhatia, his details as under:

Krishna Bhatia | Executive Marketing | The MobileStore Servi Ltd |
Equinox Business Park, Old Swan Mill Compound, LBS Marg, Kurla (W), Mumbai - 400070 | Maharashtra | India |
T +91 [protected] | +[protected] |
E krishna.[protected]@themobilestore.in | www.essar.com |

He is just good in talking and giving false assurances, as that is the only thing I'd got till date from him. In my most recent conversation he told me that he'll try to compensate me through some complementary gift etc, but to further add to my frustration he didn't reply to my yesterday's email that I sent to him in reply to the last email from him as under:

===================================================================
Dear Krishna,

Thanks for the reply.

I got a call from your colleague Aditya at around 1:00pm today assuring me shipment delivery by end of the day today. As I told him that I no more trust these false assurance(s)/commitment(s), which is the only things I've received so far at your end, and I still doubt that I'll receive my shipment even today. Though he assured me of the same and said he'll follow-up with the courier Co. every hour and will keep me posted, but as I expected he never took a pain to call me back again. And, for your information I've still not received my shipment

I think as I am forced to approach consumer forum at your end, I am left with no other option but to approach them to be compensated for all the mental torture, for no fault of mine, all these days.

rgds,
Ashish

Subject: RE: Order No.[protected] @ www.themobilestore.in
Date: Mon, 23 Jan 2012 09:16:10 +0530
From: krishna.[protected]@themobilestore.in
To: [protected]@hotmail.com

Dear Sir,

As I told you on Saturday you would receive the shipment by Monday. I have forwarded your case to the higher authorities and they should be getting back to you by end of day today.

Really sorry for the confusion.

Regards,
Krishna
Krishna Bhatia | Executive Marketing | The MobileStore Servi Ltd |
Equinox Business Park, Old Swan Mill Compound, LBS Marg, Kurla (W), Mumbai - 400070 | Maharashtra | India |
T +91 [protected] | +[protected] |
E krishna.[protected]@themobilestore.in | www.essar.com |

================================================================================...⇄

I got a call from some Aditya, which I assume is Krishna's senior, and he again made all kinds of false commitments. he told me that I'll get my product by end yesterday i.e. Jan'23rd 2012 without fail, but just nothing. I didn't receive any thing till date and nobody from this "The Mobile Store" took the pain to call me up regarding the status of my shipment. Krishna put all the blame on AFL Courier services and said they used them for the first time and so is all this mess whereas per Aditya, they used AFL courier services several times in the past and never encountered such a situation. So, all these day I've got nothing but false assurances/commitments and all kind false stories. I must say their's is worst customer service team I've encounter till date.

Krishna didn't even reply to my yesterday's email, pasted above for everyone's reference, even till this moment and thus I am forced to take up this matter with this customer forum and hope to get a quick resolution.

Rgds,
Ashish Singh
[protected]/ [protected]