The Times Of India — Not Receiving subscription copy - NAA054523

Sir/Madam,

I have not been receiving the daily edition of "Times of India" newspaper for almost 10 days. It just stopped abruptly on 13th of April 2009 with no reason whatsoever inspite of having a subscription valid till September 2009.

I have been trying to contact the customer care department and they said they would solve this within 48 hrs, But it has been a week since then and no action has been taken till now and we are yet to receive the newspaper.

Meanwhile I have tried reaching the customer care again but in vain as it is answered by their voice response system and I never get to speak to any of the representatives.

It is disheartening to see the level of customer service provided by a banner like "TIMES OF INDIA" and I now completely understand why people hesitate to "SUBSCRIBE" and choose the local newspaper agent instead.

I sincerely hope that some action would be taken in this regard, though I doubt.

Thanks,
Dr.Ramanathan