[Resolved]  Times Of India — Cancellation of Subscription and Refund( TS3002948A)

I had subscribed for 6 months TOI and ET combo on 01 Jan 24(TS3002948A), the delivery of newspapers was to commence from 04 Jan 24. I had lodged complaints on the customer care Complaint No 01389031 dated 05 Jan 24 and Complaint No 01389992 dated 08 Jan 24.However, till date the newspaper delivery has not started. Being a central Government Officer, I am moving out and had requested for cancellation of my subscription and refund of my amount on 09 Jan 24. On 16 Jan 24, I have received a mail from the CRM that there is no refund and cancellation policy.
I fail to understand whats happening with TOI, You neither start the delivery of paper as per the terms of contract nor are ready to refund my subscription amount since I have not availed your services. This looks like a fit case for Consumer Court as TOI is resorting to arm twisting of the customers. Please resolve on priority.
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Feb 12, 2024
Complaint marked as Resolved 
The complaint is yet to be resolved.
Feb 12, 2024
Updated by bharatleo
43 days have lapsed, Times of India is yet to refund my subscription amount. The Services have also not commenced and every time they keep sending my feedback form for submission of satisfactory services. Is this a joke going on?
Feb 12, 2024
Updated by bharatleo
Spoken to the Customer Care Number, they started asking bank details etc, which I can not share as there are enough scams going on. I am left with no other option but to approach the consumer court. I have given enough time and opportunities to TOI to resolve the issue, but it seems they are habitual Offenders.
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