[Resolved]  Ticket Genie — cricket match tickets

i purchased tickets for the ipl opening ceremony on March 12, 2010 at DY Patil Stadium in Mumbai. at the time of purchase, the website said that all online tickets can be collected two hours before the match. however, after the purchase, the confirmation slip states that the tickets must be collected at the venue one day before the match between 10am-5pm. i tried calling the helpline to understand why this discrepancy had occured and no one was picking up. even their office number does not elicit any reponse.

to add to this mess, now that i have asked someone to go pick it up for me, the ticket counters are shut, despite teh fact that the website says that it will remain open from 10 am onwards, i really want to understand how such a website is being permitted to sell tickets for an event as big as teh IPL and are still allowed to be doing such a shoddy job.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 


I never received my tickets in the email.
i have not received my tickets for the match of kkr and csk...my transaction confirmation number is 133709:37995, 37996, 37997, 37998, 37999, the amount has already been deducted still the tickets are not available.i have called the customer service repeatedly but its not been answered yet.no mail has also been received from ticketgenie.
i have booked 2 tickets for my matches in ahmedabad through ticketgenie.in
at IPL official website.
but due to some server problem i couldn't able to book my tickets and by this my money has also been deducted from my account.
so to get it back, i called there customer care no :[protected].
but they didn't reply, so i tried there mal id also .
to which they demanded the booking details and assured me to return back my money within 7 days.then again after some days i checked my account balance, but it was still not credited, so i again mailed them, to which they replied and asked my transaction ID, which i gave.
but still no return back.
then i again mailed them, but no reply.
i called them but no response.
we would like to buy bulk tickets for ipl semi finals matches in bangalore

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