[Resolved]  Times Of India News Paper — Non-receipt of news paper

Today is 5th day ( 20.12.2009 )that I have not received the newspaper.

Even the assurance given by Mr Khaja ( Mobile[protected] the Manager of Anna Nagar Office proved futile. Today at 11.45 am one Mr Raja spoke to me from Times of India Anna Nagar office ( Phone no :[protected] and informed that the issue would be sorted out within 48 hours. He was too rude and arrogant because the money has already been realised for one full year. As I had mentioned in my previous mail no one seems to bother whether the customer gets the product or not, but only interested in collecting the subscriptions.

I would appreciate if you are really taking steps to resolve or its only your formality that helplines and mail ids are provided. Because for the last 5 days I would have informed the same thing to 10 difference staff at the help line number and the Anna Nagar office number. Help line staff gives the Anna Nagar phone number and Anna Nagar staff informs that I have to register the complaints only to the help line number.

Ultimately NO RESULT because most of the times the phones are attended by the security staff or the office attendents who are not capable of providing any solutions.

With deep regret
Ashok
[protected]

19.12.2009
Dear Sirs
Subscription no: NAC 048439/Chennai
I would like to bring to your attention that I have not received the supply of Times of India newspaper since 16.12.2009 for the simple reason that vendors have been earmarked with specific territory. I'm residing at L-3 Rail Nagar, Koyambedu, Chennai 600107.

I have been contacting your toll free number 2431 7979 as given in the subscription receipt and also your Anna Nagar office at 2622 4800 and 2622 4801 who finally registered a complaint on 18.12.2009 and gave a doc no. 251303/18.12.2009 for future follow up. I do not understand what is the need for a doc number as the issue has to be sorted out over a phone call with your vendor.

When I wanted to renew my subscription for the period Nov 09 to Oct 2010, it took only 15 minutes for your office to do the needful including collecting the cheque from me, whereas the supply is not restored even after 4 days.

Looking forward to your immediate!!!!!!!!!!action,

best regards
ashok
[protected]