[Resolved]  Times Of India Newspaper — Payback gives newspaper ad for bonus reward points on purchase, but credit no points

Address: Bangalore, Karnataka

Hi,

I’m writing this complaint on behalf of my husband Karthik Viswanathan’s Payback card ([protected]).

On Saturday 8 Dec 2012, Times of India newspaper had a Big Bazaar ad "MileStone presents Travel Fest" with a Payback information that read, “Get 500 Bonus Points On Purchase of Branded Soft & Hard Trolley” with logos of MileStone, SAFA and Skybags.

The next day, on Sunday 9 Dec 2012, we purchased 3 Skybags trolleys worth Rs.10016.75 from Big Bazaar at Old Madras Road, Bangalore (RECEIPT No.0008479). We were told by Big Bazaar customer care that it would take 30 days for the 500 points to get credited.

Even after a month the points did not get credited. We raised complaint with Payback[protected] for which there was no response for many days, We called them 2-3 times, for which the replies were, "the offer in newspaper ad does not reflect in our database", "we’ll check and get back to you", etc. Then suddenly on 24th Feb, Raju Biswas <[protected]@payback.in> send the following mail:-

Tried reaching you on [protected] (Not reachable). However could not establish a contact. We would like to inform you that, we had forwarded your request to our concerned department. And we have received the revert that, the complaint is of more than 60days. And as per the process we do not entertain complaints more then 60 days.Hence points would not be credited.
Apologize for the inconvenience caused.
Feel free to write us !
Regards,
Member care

My husband, Karthik’s phone number is on roaming, and hence may not be available all the time, But Payback neither tried sending him an email nor an SMS, and concluded with statement "could not establish a contact". As a customer care, if a consumer's complaint is more than 60 days old, they should be handling it with maximum priority, because it indicates their inability to resolve a complaint for that long; but instead, they simply close it.

Putting up an offer ad in a newspaper to the mass, and not keeping up to it, is clear cheating.

Thanks & Regards,
Rajeswari
[protected]