Timtara.com — non delivery and non refund

Address:

Maharashtra

Sir/Madam,

I have purchased a mobile phone, Micromax A110 superfone Canvas 2 , from timtara.com on 12 Dec,2012.
The details of which are as follows-

Order No[protected]

Transaction Id : 10161551
Order Date: 12th Dec 2012 03:46 pm
Payment Mode: Debit Card

Amount Paid- RS-9091/-

Till date i haven't received my order.
Even the status of order is 'AWAITING SHIPMENT'.
I don't know why they people are not shipping my product, even after such a long time.

I have called many times to customer care, but they are not giving any satisfactory answer.
I have also made a complain with their customer care, the complain no is- 62634.

I have also mailed/register my complain on timtara.com site, but that is also not working. They are even NOT REPLYING for any query or problem.

As i have waited enough for my product, and have made enough calls and mails to timtara.com but that is not at all working in any sense.

I have also registered my complain with CONSUMER HELPLINE. Complain No of the same is- 428486.

Regards,
CA Mitesh Ruwatia
+91-[protected]
[protected]@gmail.com