Timtara.com — Refund of amount

Address:

Gautam Buddha Nagar, Uttar Pradesh

I ordered two micromax cavas-2A110 dtd[protected] and delivery schedule within 3 weeks, now it’s 3 weeks pass and the order no# 10399956/10399960 & transaction no is 10176288/10176290 still shows the status as

Order Status: Awaiting Shipment
Order Date: 23/02/2013 @ 3.30 PM
Order Recipient: Chintan Shah
Order Total: Rs. 18180/- INR

50-60 time I called them([protected] & [protected]), generate support ticket, email them all of there email id([protected]@timtara.com,[protected]@timtara.com,[protected]@timtara.com,[protected]@timtara.com) but no response or action from there side, always their support desk giving to waiting time for next 24/48 hrs. even they don’t confirming me about the cancellation process also. They say they can do anything just forwarding my request to concern department, but no one taking action on it. Their policy clearly tells that I Can request a refund ANYTIME before the shipping of the product which is what I did but no respond from their side.
I am really now worry about my product and money.

Timtara is a fraud site which posts items on its websites with good offer. which it does not sell. Once the consumer pays for such product, they keep on delaying the order giving false assurances. In the process, they earn interest on the amount paid in advance. After getting frustrated for months, consumers have no option but to cancel the order and ask for refund. They also do not cancel the order immediately and refund the amount and keep on delaying.

Now I found lots of complaint against timtara, they are frauds, and worst service in online marketing.

Pl. Help me out of this problem and take necessary action against timtara.com.

Regards
Chintan Shah