Timtara.com — refund of cancelled order

Address:

Gautam Buddha Nagar, Uttar Pradesh

Hello,
I have booked a product in Timitara.com on Dec. 25th 2012. They have comiited to deliver within 3 weeks but it had been over 38days, they have not shipped my order. After it I have canceled the order & spoke to their phone executive, he said me that I will be getting my refund with in 7-10 working days but its already over 2 months (over 60days), no refund yet. when i called them again, they answered me that it will take another 7-10 working days & this is the repetitive answer for my every calls.

This is really a cheating. I think the Owner of the company Arindam Bose (name given by Phone Executive of Timtara) has very good relation with Local Legal Department which leading him to cheat/ bluff customers.

I got several calls from different customers, they are facing the same problem since long long time. Still they are giving huge discount to lure customer. Can't Govt. take any serious action on this company? Is it serious or not? Timtara killing us, my sincere request to Govt, please help us to get rid from such fraud Timtara.com.

Thanks,
amber bajaj