[Resolved] Torrent Power Agra — improper power supply and then asking minimum usage of electricity units | |||
sir at the cost of maintaince they are cutting power supply for 3-4 hrs on an average every day. i am having a manufacturing unit and connection of 30 hp . the power cuts are usually during working hrs. more then 2-3 hrs per days, and after that the company is sending the bill for the minimum usage . jst tel me how can i use my units to minimum level when there is no power supply during working hr. the condition has worsen since the arrival of torrent power we are mostly running our industry on generators, which is increasing our cost of production the cstomer care is neother giving email id of senior official and nor doing soemhting in this regard , so that we can meet them and look fior some solution Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 40 Comments | |||
Comments
Sir
It has been more than 30 hours continous that there is no electricity in a particular area of vijaynagar in agra.
At calling up the customer care they r not ready to tell the problem n when it will b resolved.
Apart from this there are power cuts for 7-8 hrs in a day a lot of times.
How long are we going to suffer in such a condition.
It has been more than 30 hours continous that there is no electricity in a particular area of vijaynagar in agra.
At calling up the customer care they r not ready to tell the problem n when it will b resolved.
Apart from this there are power cuts for 7-8 hrs in a day a lot of times.
How long are we going to suffer in such a condition.
Dear,
I am very very sorry to say that your customer service is very poor, I am living in agra at Dr. Badri Prasad Kulshrestha, 21 New Ram Nagar Abadi Shahganj Agra. Today some default in your main line, when we check this line by our line man --he said this fault is in main line. We are try try & try to your costumer care but till this time no buddy is come to my house.
My Service no. Is 217/388938
Compliant No.[protected] Call At morning at 8.45 Am
Please solve this problem and send technician there urgent.
I am very very sorry to say that your customer service is very poor, I am living in agra at Dr. Badri Prasad Kulshrestha, 21 New Ram Nagar Abadi Shahganj Agra. Today some default in your main line, when we check this line by our line man --he said this fault is in main line. We are try try & try to your costumer care but till this time no buddy is come to my house.
My Service no. Is 217/388938
Compliant No.[protected] Call At morning at 8.45 Am
Please solve this problem and send technician there urgent.
Hello
my name is Arun Sharma.i am one of your customers(My Service No.-255075).
i have a complaint to you that we are not able to get my monthly electricity bill from your wesite. can you provide the online facility through which i am able to know my bill online.
my name is Arun Sharma.i am one of your customers(My Service No.-255075).
i have a complaint to you that we are not able to get my monthly electricity bill from your wesite. can you provide the online facility through which i am able to know my bill online.
dear sir since4 month reading is taken by reader but bill is not coming due to this svery month i have to pay asses bill kindly send the corrcet bill connection no is 4006286 cotact no [protected] 2480602
I want to know the rules to changing the meters, YOUR MENS CAME WITHOUT PRIOR INFORMATION OR NOTICE.
Chandra Bhan Agarwal
1/9/1-A, Sahitya Kunj, M.G. Road, Agra
Connection Number- 214969
Subject:- Our electricity meter has fall down.
I called on [protected] at 5.11 P.M., but torrent employee couldn't listen me due to generator's noise.
Then, again i called on 6549173 at 5.13 P.M., but there is no reply.
Again i called on 2424554 and told my problem to Miss Preeti, She note down my problem and my complaint no. is[protected].
1/9/1-A, Sahitya Kunj, M.G. Road, Agra
Connection Number- 214969
Subject:- Our electricity meter has fall down.
I called on [protected] at 5.11 P.M., but torrent employee couldn't listen me due to generator's noise.
Then, again i called on 6549173 at 5.13 P.M., but there is no reply.
Again i called on 2424554 and told my problem to Miss Preeti, She note down my problem and my complaint no. is[protected].
my name is Manish Agarwal. I am one of your customers(My Service No.[protected]. I have registered my complaint ( Neutral Break) on your helpline no. 2424554 at 12.30 PM they told me that my problem will be rectified in four hours. My complaint no is[protected].At 3.00 PM one team came to my house and said they have small ladder. they will bring long ladder and my problem will be rectified upto 6.00 PM. The mobile no of that team was [protected].I have contacted several times to your helpline no. and also on mobile no. [protected]. But I didn't get satisfied answer from them. Uptil till now at 8.00 PM my complaint is pending. Please take necessary action.
Dear Sir
I am very very sorry to say that your customer service is very poor, I am living in agra, 6111 Salig bhawan Belan Ganj Agra - 282004. From 24th August some default in your main line, when we check this line by our line man --he said this fault is in main line. We are try try & try to your costumer care but till this time no buddy is come to my house.
My Connection no. Is 9199
Compliant No.[protected] Call At morning at 8.45 Am dt 24th August
Reminder 12.30, 3.00 pm but no any responce
Reminder 10.30 am dt 25th August but no any responce and book the new complents.
2nd new Complent no[protected] Call at 5.00 pm dt 25th August.
Dear my childs have exam, so Your Torrent Power are responsble for my child teaching.
Please solve this problem and send technician there urgent.
Best Regards
Naresh Upadhyay
So late Sri Ramesh Chand Upadhyay
6111, Salig bhawan
Belan Ganj Agra-282004
Phone - [protected]
Connection no - 9199
I am very very sorry to say that your customer service is very poor, I am living in agra, 6111 Salig bhawan Belan Ganj Agra - 282004. From 24th August some default in your main line, when we check this line by our line man --he said this fault is in main line. We are try try & try to your costumer care but till this time no buddy is come to my house.
My Connection no. Is 9199
Compliant No.[protected] Call At morning at 8.45 Am dt 24th August
Reminder 12.30, 3.00 pm but no any responce
Reminder 10.30 am dt 25th August but no any responce and book the new complents.
2nd new Complent no[protected] Call at 5.00 pm dt 25th August.
Dear my childs have exam, so Your Torrent Power are responsble for my child teaching.
Please solve this problem and send technician there urgent.
Best Regards
Naresh Upadhyay
So late Sri Ramesh Chand Upadhyay
6111, Salig bhawan
Belan Ganj Agra-282004
Phone - [protected]
Connection no - 9199
sir, torrent power replace new meter of my house service connection no 0161185. torrent worker take careless mistake and not tight earth wire properly .now plastic body of meter is melting.I complaint to call center 4 days ago vide no[protected] .they told for depositing meter cost but meter is working properly and supply is ragular . tha fault only is loose connection of earth wire, so why i responsible to pay meter cost. ashok agrawal e-213 kamla nagar agra.. [protected]@gmail.com
Dear Sir,
I am located in Agra and my connection no. is 4045648. We are paying our bills regularly. However today some people from Torrent Power came into our flat by force and behaved very rudely and asked whether we are paying regularly. They treated us like thieves. They asked my wife about the latest bill but she didn't have it as I had taken it for making the payment. If Torrent continues to send such people for no rhyme or reason and starts harassing the customers then we will have no option but to approach the police for help in shutting down Torrent Power.
Ashish Agarwal
Cell [protected]
I am located in Agra and my connection no. is 4045648. We are paying our bills regularly. However today some people from Torrent Power came into our flat by force and behaved very rudely and asked whether we are paying regularly. They treated us like thieves. They asked my wife about the latest bill but she didn't have it as I had taken it for making the payment. If Torrent continues to send such people for no rhyme or reason and starts harassing the customers then we will have no option but to approach the police for help in shutting down Torrent Power.
Ashish Agarwal
Cell [protected]
Dear Sir,
I am also trying to get resolved the problem of having no power in 2 phases in my flat since last 2 days but the technicians generally come when there is no light in the apartment.
My service number is - 297657
Please arrange for resolving of the problem.
K K JANGRA
[protected]
I am also trying to get resolved the problem of having no power in 2 phases in my flat since last 2 days but the technicians generally come when there is no light in the apartment.
My service number is - 297657
Please arrange for resolving of the problem.
K K JANGRA
[protected]
blaaah blaaahhh
2 weks no electricity
ppl living like they wer in ancient india
customer care is busy awl d rime ( doing nthing bt busy)
2 weks no electricity
ppl living like they wer in ancient india
customer care is busy awl d rime ( doing nthing bt busy)
Dear Sir,
In front of our Factory ( M/S Agra Chains Pvt. Ltd., Plot No. 132, Industrial Estate, Nunhai, Agra-6.)
ONE Iron Electric pole is getting touched to the ground with LIVE electrical line on it. This pole got rusted at the ground level and have no support to it. The LIVE and open electrical wire are routed two sides of it along with one street light on it. The exegetical wires are just going to touch to the ground.This Electric Pole can fallen any movement on the public / vehicle moving on the road going to residential area ( Prakash Nagar, NUNHAI, AGRA ). It can cause the human life loss and damage to the property.
PL treat this very urgent for the shake of HUMAN LIFE.
M/S Agra Chains Pvt. Ltd.,
Plot No. 132, Industrial Estate,
Nunhai, Agra-6.
[protected].
In front of our Factory ( M/S Agra Chains Pvt. Ltd., Plot No. 132, Industrial Estate, Nunhai, Agra-6.)
ONE Iron Electric pole is getting touched to the ground with LIVE electrical line on it. This pole got rusted at the ground level and have no support to it. The LIVE and open electrical wire are routed two sides of it along with one street light on it. The exegetical wires are just going to touch to the ground.This Electric Pole can fallen any movement on the public / vehicle moving on the road going to residential area ( Prakash Nagar, NUNHAI, AGRA ). It can cause the human life loss and damage to the property.
PL treat this very urgent for the shake of HUMAN LIFE.
M/S Agra Chains Pvt. Ltd.,
Plot No. 132, Industrial Estate,
Nunhai, Agra-6.
[protected].
I had complained about wrong meter reading taken by Torrents employees...after following up for 1 month the person comes and takes away th correct reading and tells me that the problem will be rectified. But whe the assessed bill comes they write down the same wrong reading in that and mention that the meter is wrong.
When i approached the service center they too sing the same song that the meter is wrong and i shoud get it changed whereas for the wrong reading they are not doing anything and are asking me to pay for it.
The wrong reading is 10 times higher than what the actual one should be...how can i pay for such a mishap done by torrents emoployees..
CAN ABYONE TELL ME WHAT IS THE NEXT LEVEL OF COMPLAINT? where else can i ESCALATE this issue?????
I am a lady who lives alone Please HELP!!!
When i approached the service center they too sing the same song that the meter is wrong and i shoud get it changed whereas for the wrong reading they are not doing anything and are asking me to pay for it.
The wrong reading is 10 times higher than what the actual one should be...how can i pay for such a mishap done by torrents emoployees..
CAN ABYONE TELL ME WHAT IS THE NEXT LEVEL OF COMPLAINT? where else can i ESCALATE this issue?????
I am a lady who lives alone Please HELP!!!
Dear Sir,
My name is Anil Verma and I am from Agra and I am very disappointed about your services because I had summit my document for new connection last 08 month back but nobody come to my house till now .
Please solved my problem.
My Address = prem nagar new abadi ukhrra road Raj pur chuingi Agra
Cell No . [protected]
Regards
Anil
My name is Anil Verma and I am from Agra and I am very disappointed about your services because I had summit my document for new connection last 08 month back but nobody come to my house till now .
Please solved my problem.
My Address = prem nagar new abadi ukhrra road Raj pur chuingi Agra
Cell No . [protected]
Regards
Anil
my con.no.4027328 and complaint no.[protected]double billing).please solved my problem.
to, torent power please can you give me suggestion why torent power is keeping pressure to change the electric meater ?
even old meater is fine and doing well work?
i will happy to got suggestion from torent power.
arun
[protected]
even old meater is fine and doing well work?
i will happy to got suggestion from torent power.
arun
[protected]
Sir, My Connection No. Is 22263. I have paid minimum bill of my connection for the last five months.Your meter reader employee take the reading of my meter every month but i have not received actual reading of my meter.so that i have'nt paid the actual reading bill.so kindly take the neccessory action.
Electrical Power Supply — Improper Electricity Bills
I am a lawful consumer of EDD-II, PVVN Ltd.,having Connection No.[protected] at Vill: BANDHAWA MAHABIR, Vindhyachal-231307 since July,1987. Among various irregularities of Power - both Low Voltages, its fluctuations and erratic Frequency, I am experiencing Improper Billings also. My several oral submissions/reportings to SDO-II had gone to deaf-ears; My letters of Complaints to EDD-II was unactioned - 1) Paid Amounts not accounted for/brought forwarded resulting huge hepty bills, 2) Meter Readings are not recorded and no proper Data Advice sent, 3) Provisional Bills with 320 Units are added every month even Meter-Reader and JE visited and noted Readings. All these irregularities caused Improper Billings which are root of displeasure and anguise. These are not expected from Public Utility Services. Please confirm action.
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Power corporation UP — No power supply more than 30 min in a day
Sir,I am living in village Dharampur, Distt: Bulandshahr(Uttar Pradesh).
There is power supply only for 20-25 minutes in a day in rural area.You can easily imagine the situation of student in these types of area. they are only prividing monthly bills for farmers but they are not able to prepare their crop because lack of water. They also never distributes bills in proper maner. just go and give bills on a shop, shopkeeper uses that bills to distribute eateing items in villages.I also discussed it many times in their department located at Dibai, clerk person says "Bill ki jaroorat bnahi hain, pichhli rasid se hi kaam chal jayega, usi ko har mahine aa aya karo".