Torrent Power Complaints & Reviews

SIR,
I SUMAN KATHPAL APPLY FOR NEW LIGHT CONNECTION ON 12/04/2010 IN MY HOUSE OF LMV 2KW LIGHT CONNECTION I LIVE AS A TENENT AND FULFILL ALL REQUIREMENTS AND FORMALITIES OF TORRENT POWER LTD. I FILL INDDIMINITY BOND&NO DUES BOND ON LAND WHERE I AM LIVING AS A TENENT .IN ONE MONTH AFTER PAYING PROSESSING FEES OF 100/-.THE TORRENT POWER LTD ENGINEER COMES AND SURVEY MY HOUSE AND GIVES ME ESTIMATE TO GIVE CONNECTION OF RS-4750/ WHICH I PAID AND THEY PROVIDE ME POWER CONNECTION ON 21/05/2010.I CONSUMPTION /USE LIGHT CONNECTION AT ONE MONTH AND I PAID FIRST BILL OF MY CONNECTION RESPECTFULLY.BUT IN PRESSURE OF POWERFUL PEOPLE THEY DISCONNECTED MY POWER CONNECTION ON 21/07/2010 FORCIBELY AND BY WRONG MANNER.THEY DISCONNECT MY POWER CONNECTION WHEN NO BODY AT MY HOME.THEY TAKE ALL CABLE,METER,MCB WITH BOX WHICH THEY PROVIDE AT THE TIME OF GIVING LIGHT CONNECTION AND MY HOME CABLE OF ABOUT 50 MTR.APPROX ALSO.NOW FROM 21/07/2010 THERE IS NO LIGHT CONNECTION IN MY HOUSE .MY SON IS SUFFERING FROM RHEUMATIDE ARTHRITIS AND MY SMALL DAUGHTER IS SUFFERIG FROM SEVERE FEVER& LOW BLOOD PRRESURE.
PLEASE LOOK AFTER IT .

I was serving for a public limited company for about 2 years and 8 months as an executive. As I got a good offer from another consulting firm hence i submitted my resignation to sanctioning officer stating my last date in the organization for a duration of a week saying i am ready to pay amount in lieu of my 3 months notice period. He refuse to accept my resignation with the last date and asked me to remove the same. so i removed the last date and put wording "as soon as possible with ready to pay amount in lieu of the notice period." and took his sign on the duplicate. I was having 2 months of notice period.

I waited for some days but my transfer of responsibility process didnot started so i wrote mail to start the same as soon as possible and still the same did not started. After some days i lef the company without serving the remaining notice period and later sent them mail that i will not come back to duties since i've joined another company. I also called my superior and HR for the final settlement and any payment from my side but they did not respond.

After 3 Months i again called the HR for final settlement and he asked me to come personally for the same. In my personal discussion with HR, he calcualted my Payable as about 85K (for my short notice period) and receivable (my Balance PL encashment, notice period salary and Bonus) as about 51K. so i told him that i am willing to pay difference i.e. 85 - 51 = 34K. HR did ask for the interest on the money @ 12% that i also agreed. but after that he is saying that there will be penalty also for the short notice and i have to pay 85K (gross salary of my short notice period without deducting my earning i.e. 51K) for the final settlement which is not agreeable in any case as i feel it is too excessive. I asked him to give me the detailed calculation for my final settlement in writting which he denied. so i also intimate him to give me the same through SMS and email but after a week still did not got the same. Even on the phone people are not talking nicely.

I have also asked for the resignation acceptance letter and Form 16 from company which they have not given me so far. In absence of my Form 16 i am also unable to file my income tax returns. They are not releasing these documents before the final settlement. My experience letter and relieving letter is also pending bcoz of final settlement.

My meter no-92939 and my may month bill was axes and i have done complain in torrent power and complain no is[protected].but bills are not modify and he said to me you will paid may month bill and adjust axes meter reading in next bill but not adjust axes bill in jun and july.I remind torrent power call center but they are no responce and i am paying may,jun and july bill. so please modify my axis meter reading bill which is axes rate.my old bill average check but may bill are axes so please modify my bill
thank you

To Dt.12.07.2010

The A.G.M.

Torrent Power Ltd.,

Ahmedabad.



Dear Sir,

Sub : Complaints regarding Low Voltage /

Power Fluctuations /

Frequent Power Failure



This is in further reference to our following complains made regarding power fluctuation / low voltage / frequent power supply off.

We made 1st complaint on 17.6.10 vide complaint no.31060650.

And 2nd complaint on.19.6.10 vide complaint no.31061374 and 3rd complaint on.24.6.10 vide complaint no.W/FL/03/10/60383.

As on today also the complaint of voltage fluctuation is persisting.

Upon calling customer care and helpline, we have been inform to make complaint to higher authorities / official.

Inspite of our frequent and repeated complaints in writing, no tangible response or solution has come, till date, our affords as gone to to deaf ears.

As you are aware that on this area (Kalupur – Panchpatti – Charwat) there are many small factories, using electrical motors, in residence people are using A.C., T.V.Sets, Computer, Kitchen appliances etc are not working or fails to start.

Due to above problem if any failure of such instrument / equipment reported, we shall force to claim the full value from TORRENT POWER LTD., which please note.

This time we would like to inform you that within three days of receipt of this complaint, if no any actions are foreseen, we will be report to the higher authority. We shall also be approaching the customer grievances redressal forum or other competent authority for legal action.

You must understand the gravity of this problem and we hope that you will take necessary corrective action on war footing to solve the problem of voltage fluctuation / Low Voltage and power Failure.

Your prompt actions to these complains will be highly solicited.

Mr. Harun Y. Mansuri
Service No.608173

Sir

It has been more than 30 hours continous that there is no electricity in a particular area of vijaynagar in agra.
At calling up the customer care they are not ready to tell the problem and when it will be resolved.
Apart from this there are power cuts for 7-8 hrs in a day a lot of times.
How long are we going to suffer in such a condition.

sir

at the cost of maintaince they are cutting power supply for 3-4 hrs on an average every day.


i am having a manufacturing unit and connection of 30 hp . the power cuts are usually during working hrs. more then 2-3 hrs per days, and after that the company is sending the bill for the minimum usage .

jst tel me how can i use my units to minimum level when there is no power supply during...

torrent power executives had came with police force into our lane for finding the houses using wrong electricity, thats legal i can understand but they came into my house when my grandmother was alone in house at that time and wrongly put allegations on us that you meter is slow you done something to it that was completely wrong. they came into my house for inspections of instrument and wriiten so many watts of electric equipments and when i came home they just told me that there some problem sign in this document and we will give you new meter and i signed it without knowing that it was sheet that they use for applying fine for theft of electricity and when i come to know about it i rush towards torrent power office at naranpura and they ask me to submit 37000 aprox. i had done lot of debate that its completely wrong. and really they are fraud doin fraud with innocent civilians. kindky focus on this issue and revert me on my mail i.d [protected]@gmail.com

sir my connection no is 92939.you have sent my bill on 01-06-10. In bill
reading show on 21-05-10 is 7150 but my meter show reading 7146 in date 01-06-10.so my bill is wrong pls correct my bill than i can pay my billi have been complaint my bill.but anybody comes my home in your company.

We are suffering from constant power supply failure and fluctuation from Torrent power Ahmedabad, in our entire society there are only 4-5 flats where we are suffering light connection disconnection problems once or twice a week.

Upon calling call centre they have guide us to write to higher officials, which i did on May 21st 2010, but the officials do not have enough time to revert once.

Though we have sufficient power load of 6 KW to run 2 ACs, we can not start 2 acs at a time, even with one AC if we put gyzer or tv or other electric appliance on, we are getting power disconnection , slowen fans and disconnection of lights etc.

My AC compressor is failed once due to this problem.

I am herewith attaching a copy of the letter written to the higher officials which has not be taken care any more from May 21st.


Kindly Attn;
The General Manager,
The Manager - Fault Division,
The Asst. General Manager,
Torrent Power AEC Ltd.
Ahmedabad
Date: 21/05/2010.

Dear Sirs,

Sub: Constant problems in services of Meter No : 331167, 331168, 331171.

We Kokilaben C Gandhi, Sangita Shah, Annaben Satishbhai Bhau are the members of Nihir Co Operative Housing society holding the above mention service nos. for our torrent power AEC Ltd. Supply.

We are very much disappointed from the last 2 months or so with the constant power failure problems from your end, Upon approaching call centres, we are not getting any prompt reply about the concern person taking charge of our particular location.

If you can look at the records from call centres, you will find that we placed a disconnection request atleast 10-15 times during last 2 months, thus there is no permanent solution suggested from your end which seems poor facilities from your end.

Also from last 15 days the power supply is fluctuated and while using appliances like AC, Oven, Mixer grinder or other rarely used appliances we found fluctuation of power resulted in switched off lights automatically, fans get slower than its usual speed and compressor of Air condition stops working etc.

You should clearly understand that all o[censored]s have a elders in our house more than 60 years of age, and they can not bear this extreme heat, also it is bit less possible for them to climb stairs and go to the roof top of the building, also they are commonly get injuries due to non vision during electricity failure.

As on 20th May 2010, at night 11 pm the electricity power load failed and the call centre people did not lift our call till night 2 pm, in morning they mentioned that there is only 2 people in the call centre attending the problems and hence there are 18-20 calls on wait at a time, so it is less possible for them to pick up and take request during night time, which shows a poor administration from your end too.

Though your websites shows success ratio of accuracy and complain clearance by 99%, we feel that we are amongst that 1% unfortunate people who can not enjoy your facilities from power supply to call center.

With great surprise we found that there are only 3-4 meters not working in our society and getting problem although we have 48 members in the society.

We therefore request you to give us the reply in writing on :

1. what time it will take to clear the problems regarding constant failure of electricity supply and fluctuation problem clearance from your end.

2. Whom to contact in case if the call center people are not attending the call during night time

3. Whom to contact in fault division for the particular fault at site and what to do or whom to complain if the call center people does not give their nos.

We are awaiting for your earliest reply on the same and hopping to get clearance of our above mention problems at earliest.

On Behalf of Kokilaben Gandhi, Sangita Shah and Annaben Satishbhai Bhau,



Arjav Shah

Hi,

I have paid my all Electricity bills by INTERNET successfully amount also deducted from my account because I am working out of town. Now I received letter from Electricity Department there is 4 months bills outstanding. There is no any contact no on Internet for Bill query. I dont know what to do and how to communicate with Electricity Department because they dont have any email services.

Please let me know contact details of Torrent Power Ahmedabad.

Thanks

Sir I have registered a compliant no[protected], three days back which I was told will be dealt with in 3 to 4 hours but after the repeated reminders my complaint no was registered as served and again I was given the new complaint no[protected] and it was also not served. I had made a no of phone calls at the helpline of torrent power and the following persons had received the calls Mr Hemant,Miss Rachna,Miss Nita but upto 21.05.2010 my complaint has not been dealt with ,what should I do. My Mobile No [protected]

sir,
agra main torrent power ayi hai. or light ka bill bnakar bheja hai wo bina reading liye hi bahut jyada amount ka bill bhej diya hai or bill ko sahi karane ke liye unke office main jao to mana kar dete hai ki ye bill sahi nahi hoga or yahi bill ka payment karna hoga.
ab sir aap hi btaye ki hum itna jyada amount ka bill kaise jama kare.
aap humari bus itni help kare ki yadi torrent power galat bill bnakar...

Service No: 858962 I brought a residential bunglow. The seller deposited Rs.30000 with you company for some reason. He showed me the credit in your books and got amount recovered from me while selling off.
I am not using that property at all. It is closed. For atleast another 2 years that will remain idle. Unused.

I requested several times to refund me the amount. I am ready to pay off whatever bill I get every month....

This is with reference to the above stated subject. I regret to inform you that no.1 company torrent power and such huge mistake that also for last 4 years i.e. from 7/6/2006 to 10/2/2010.

I was shocked when i came to know that i am being charged commercial rate per unit in my house bill. I am staying in above service no house since 1952 and till date i have never done any commercial activity in my house. I visited to your office for increase in load and i came to know above this cheating done to me. I request you to kindly check with my society surroundings and refund back my difference of commercial and residential.

Further, by the grace of god i never in my life till date required to do any commercial activity in my house. Next to my house is commercial shop but his service no is different and he his being charged commercial only. We have no concern with them.

kindly look into the matter seriously and refund back the difference amount.

thanking you
Your's truly

The fault repair teams of this electricity company come often to repair faulty lines and they dig up deep pits on the sides of our house. After they finish their work, they simply cover the pit loosely with the mud which is unearthed during the digging. So there are heaps of mud just lying around. In fact the stones and tiles that they remove from the site just lie around. This constitutes a grave safety hazard.

They had dug up both the sides of our house during Diwali last year and again this year in the month of January. No amount of complaining to them about it has helped. They promise on phone but nobody visits the site. The latest complaint was made on Feb 15, but there has been neither any response, and certainly no action. I have the complaint number with me. But it is no use.

Two weeks back I have sent them a notice to this effect through a lawyer stating that further appropriate action will be taken if they do not respond. Their attitude a deficiency in their services and, moreover their lack of action poses a great safety hazard, since senior citizens like me( I am 76 years old) can easily
stumble at night when the visibility is poor.

My service number with them( the Torrent Power Ltd) is 333162

I am a registered consumer of torrent power limited, Ahmedabad. My Service. No. 906086, esidence adress is 61, Gyatree Tennaments, Ghatlodiya, Ahmedabad, Torrent Powwr Ltd is monopoied lincienced utility.
Once When I was Out of State, My Family Memer had paid Energy Bill By Cheque.But by mistake or oversite, name of company was not written on cheque, and bill collector ( At Bill Collection Van near K.K.Nagar) as also equaly responsible for on reciveing bill without name of company. why I am customer oneside punished. even I have full ballance in my account, I have to pay intrest amount too.

My balance was there.
then after I was told to pay 3 nos of energy bill by Cash. I did it. now that period is completed but eventhogh when my family memer goes to pay by cheque the person on collecting wan refused to accept amount by cheque and ask them to pay only by cash. It should not be life time punishment.
I wish that the person is harraging us. you are requested to look into. and favour me
thanking you
D T Solanki

when Torrent Power arrived in Bhiwandi, our powerloom metres where changed from MESB's to Torrents New Metre. Since then I was receiving average reading bills, it was due to there mistake in writing the metre no on there box and on there records, my "metre change slip" had a metre no. ( the same is on the metre) but bill had metre no. different. i have made 3-4 compliants since then and was assured of the correction soon, though it took a year almost. Now the bill given to me with the correct metre number now shows the outstanding amount since its installation. From two months i have been rectifying the bills, but the next bill is the same problem. Even the Tarrif Category has been changed from Powerloom to LTPG. I have tired making the rounds to there offices. Every single mistake of their is been born by me. Every time they assure me to rectify the problem but is still not done. Now to change the metre category they are asking for loom registeration papers and what not papers. I dont know whether this would even solve the problem. Please tell me what should be done. I have each and every complain receipts and all the papers with me.

thankyou.