Toshiba India — Faulty Product and Non Cooperation by the Service Centre for Toshiba 32 LCD PB21

Address:

North Delhi, Delhi

Sir,

I bought Toshiba 32LCD PB21 this Sunday (11 March 2012) only from Sargam Electronics, Model Town, Delhi.

As per the specifications mentioned in various websites, information that i got from your customer care as well as the information given by the shop (Sargam Electronics), PB21 supports external hard disk. But when we checked it at our end it is not supporting hard disk. Then we contacted the service centre (Rajouri Garden) and they also told us that this model supports hard disk. The engineer came to our site along with his own hard disk and still it was not working. I was in talks with your service centre people (Mr. Harish, [protected] & Mr. Arvind).

Now they are saying that I need to contact the dealer for the same issue and when I contacted Sargam Electronics then they said to lodge a complaint with Toshiba. Sir, my intention of buying this model was only the hard disk support and its not my duty to run after the dealer or the company for such issues.

Please check this matter and resolve the same. Looking forward to the resolvement of this issue otherwise refund the money so that i can buy some other brand that supports hard disk. And I want the three years warranty from the date of the of when this issue gets resolved. Please do the needful otherwise I have to go to the consumer court.

Please check the below links as well which clearly mentions the hard disk support.

http://www.letsbuy.com/toshiba-32-lcd-tv-32pb21--p-35947
http://www.ebay.in/itm/Toshiba-REGZA-32-inch-HD-LCD-Tv-Model-32PB21-/[protected]?pt=LH_DefaultDomain_203&h...⇄

Thanks
Sachin
[protected]