[Resolved] Toyota Etios — POOR QUALITY

marigoldindustries

from Kolkata, West Bengal

Address:

Delhi

I HAD PURCHASED ONE TOYOTA ETIOS ON 11//03/2011. I HAD GONE TO FIT THE CAR COVERS OF THE ETIOS AT THE ACCESSORY SHOP. AS SOON AS THE FITTING PERSON LIFT THE REAR SEAT, THE LOCK BROKE AND STUCK IN THE CHASIS AND THE CUSHION COMES OUT. AS THE LOCK IS PLASTIC ONE AND IT IS PASTED IN THE CUSHION, YOU CAN IMAGINE THE QUALITY WHICH THE TOYOTA IS PROVIDING IN THE ETIOS. I HAD SUBMITTED MY COMPLAINT BUT NOTHING HAS BEEN DONE SO FAR. MY REGISTRATION NUMBER IS DL2CAA 2000 AND I HAD BOUGHT IT FROM GALAXY TOYOTA, MOTI NAGAR.

ATUL SETH
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Aug 13, 2020

Complaint marked as Resolved

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Comments

Rajesh Kothari

from Mumbai, Maharashtra

I agree. I fitted fabric seat cover of 'Elegant' brand from Nawab Auto, Opera House, Mumbai. After 2 months on rear seat one seat lock (white plastic part) broke in 2 pieces. Called Toytoa dealership - Wasan, Govandi. They said that is because of poor workmanship of person who fitted seat cover. Called Toyota Kirliksar and send them photos of broken part. They say same thing. Now they are asking me to get entire backside seat replaced at 8k. For one plastic part, entire seat to be replaced is ridiculous. I feel that if by chance car's door handle breaks they will ask me to replace entire door. What to do? Any suggestions?

Rajesh Kothari - Mumbai
M:[protected]