[Resolved]  Toyota Fortuner — Axle Design soo feeble

Address:

Chennai, Tamil Nadu

I have attached the estimation of the repair & spare replacement for my fortunate which hit a median stone in a service lane in Chennai mount route.... Am surprise to know just because my SUV hit a median stone at a very medium speed ( on a service lane ) am cornered to this cost in the list.... When the technical crew in lanson Toyota inspected my vehicle ( Mr . Mathi , Mr . srini & Mr . Sathish ) they were explaining the vulnerability of the damage caused but not able to answer my simple questions .... My question were ....

- Does it cost some much ( Around 1,4 lacs ) just because my vehicle hit an median stone ?
- Is the vehicle design or the axle soo feeble that it cant even handle an very week impact ?
- So if i travel in an highway ( lets says 120 kmpl ) is my vehicle not safe to drive ? as it cost my axle , suspension , nickel etc....
- has the vehicle design is not design to meet the safety of the passenger or withstand the weight of the vehicle ?

Finally there was no reply on these question ... I said give me an inspection report of the vehicle that i can raise the same with toyota and information them on the vehicle inconsistency ... There was a pin drop silence from these managers & crew....

Am totally disregarded towards Toyota products.. Now i have lost the satisfaction on the quality.... now i feel its just an other car... I want somebody from your place to call me @ [protected] that i can explain things in a better way ...

The Customer relation manager Mr. Srini even raise a complaint with Toyota before 2 weeks for which there was no reply , nor any further communication ...... i can provide the complaint no on request...

This has to be address shortly before i take this to the reviewers team ....

Point to be note : There was not even an single scratch or dent in the bumper , inside the type , axle , or any rods inside the type ... not even an single scratch to be mentioned....
--
Lordson Das .G
Mob : [protected]

Cost estimation - Just because my tires hit and median stone in a service find the list of spare parts that has to be changed which cost me Rs.171,576.00

Labour Charges
043233 WHEEL ALIGNMENT - INSP 456.00
43199 OTHERS - FRONT SUSPENSION (STRUT) 3,534.00
BODREP99 Others - Body Repair 4.00
CHAREP99 CHASSIS REPAIR 9,500.00
Part Charges
A-42611-0KB11 WHEEL, DISC 1 20,446.00
A-43211-0K030 KNUCKLE,STEERING, RH 1 17,553.00
A-43430-0K022 SHAFT ASSY, FR DRIVE 1 26,104.00
A-43502-0K030 HUB S/A, FR AXLE 1 6,501.00
A-43514-0K010 CAP, FR HUB GREASE 1 592.00
A-43515-0K020 ROTOR,SKID CNTRL, FR 1 732.00
A-43524-0K020 SPACER, FR WHL BRG 1 507.00
A[protected] CAP,FR WH ADJ LOCK 1 110.00
A[protected] END SUB-ASSY,TIE ROD 1 2,122.00
A[protected] END S/A,STRING RACK 1 4,834.00
A-47781-0K050 COVER DISC BRK FR RH 1 1,622.00
A-48068-0K040 ARM S/A,SUSPLWRH W/B 1 14,414.00
A-48190-0K010 CAM ASSY, CAMBER ADJ 1 503.00
Part Charges
A-48190-0K030 CAM ASSY, CAMBER ADJ 1 503.00
A-48198-0K010 CAM,CAMBER ADJUST 2 305.00
A[protected]J40 ABSORBER SET,SHOCK 1 8,255.00
A-48609-0K040 SUPPORT S/A,FR SUSP 1 2,619.00
A-48610-0K040 ARM ASY, SUSP,UPR RH 1 14,656.00
A[protected] NUT FLANGE 1 96.00
A-90178-T0027 NUT, FLANGE 1 46.00
A-90178-T0050 NUT,FLANGE 1 39.00
A-90178-T0081 NUT, FLANGE 1 56.00
A-90301-T0017 RING, O 1 147.00
A-90312-T0001 SEAL, TYPE V OIL 1 567.00
A-90316-T0002 SEAL, TYPE D OIL 1 1,267.00
A-90369-T0003 BEARING 1 3,397.00
A[protected] VALVE 1 351.00
A-90948-T1001 CUSH SHOCK ABSORBER 1 198.00
A-90948-T2003 RETAINER CUSH 1 220.00
A-90948-T2004 RETAINER CUSH 1 374.00
A-90948-T2007 RETAINER, CUSHION 1 578.00
A[protected] NUT, LOCK 1 36.00
A[protected] PIN, COTTER 1 27.00
Z-PSR0D-353 BTG TIRE 265/65R17 2 14,000.00