[Resolved]  Toyota / Fortuner — breakage of alloy wheel

Address:

Haryana

I purchased a Toyota Fortuner vehicle from GLOBE TOYOTA Karnal in September 2010. The Vehicle has run ~12000 kms. I took the SUV to Mussorie about a month ago. The rear driver side ALLOY WHEEL developed crack in it. I have been using the SUVs for past 15 years and it is the frist time that I have seen/heard of an alloy wheel cracking. I made a complaint to GLOBE TOYOTA AMBALA but recieved cold shoulder from them.
kindly look into my complaint and take remedial action. I have heard that TOYOTA company has very high quality standards and takes customer satisfaction as its top most priority. This kind of problem of alloy wheel breakage is not expected from a reputed company.
please respond early as my vehicle is stranded for lack of 1 tyre.
Dr.Mohinder Krishan Mehta M. No. [protected]