[Resolved]  Toyota Innova — Poor Repairing

Address:

Delhi

My Toyota Innova car met with an unfortunate accident, when a speeding tanker truck banged the stationary car in the rear at a traffic light. I send the car for repair to the authorized toyota workshop attached with Galaxy motors, Motinagar, Delhi from where I had purchased the car. The workshop estimated the cost and the insurance person made the assessment. At that point the workshop said they only replace parts and not do welding, etc.. The assessment was for Rs 3.5 lakhs. However when I went to get the car, I was told that the total bill was Rs. 1.25 Lakhs. It was late in the evening, and I took the delivery.

Next day, however I found that many parts of the car were missing like plastic covers, rubber pipings, and the spare tyre. This lead me to to enquire further on whay the billing was so low. I was told that welding has been done to the car beams. As far as I know the welding will reduce the safety of the car and as an authorized workshop they should not have done so.

Now since the repairs have been done and the Insurance firm has paid its dues, what is the option for me. One can not monitor everything, and has to go by the words of the workshop person. I feel that I have been cheated due to the negligence of the workshop which should have replaced the parts and not do the welding and compromise the safety of the car. I have already written to the customer care at Toyota Kirloskar Motors Ltd.

Can I now take this complaint with the consumer court?? Also, are their standards to which the service center or workshop needs to adhere too - Any automobile specific standards, and for Toyota in particularly.