[Resolved]  Toyota Innova Gx — car not delivered after issued released order by csd depot ramgarh

Address:

Ramgarh, Jharkhand

KIND ATTENTION CUSTOMER SERVICE DEPARTMENT

Please refer to the email sent to you on 24th in respect of the Non delivery of Innova car by Bebbco motors to Maj S.N Kapur.The facts of case are appended below :

Maj S.N Kapur is a senoir citizen ,who Innova car order was made with bebbco Motors and after protected correspondence the dealership agreed to give Innova car to him through CSD Depot Ramgarh.
Bebbco motors were provided release order from CSD on 30th Sept 2011 after the provided neccessary performa invoice and availability letter.

The dealership promised the car to Maj S.N Kapur by 20 Oct 2011,which they postpond to 23rd Oct 2011 sitting delay in dispaches
They have now recieved the said car but are not releasing the car due to Adelphi Bombay letter dt 9 sept 2011 (copy enclosed).

The dealership has been told that they have to honour the CSD release letter,already under their possession which has been duly accepted by them.

This is not known if they are in touch with toyota company and seeking any clarification.

This dealership should be adviced to release the car instantly and avoid further stress & strain to the customer ,who's 76 year old senior citizen and need this car for his medical needs.

Treat this as very urgent and direct the dealership to honour their commitments.

Thanking You

Your affectionately

Maj (retd) R.K Tandon

for Maj S.N Kapur