[Resolved]  Toyota Innova V - 7 S — Insurance lapsed without any conversation or correspondence.

The complainent had purchased the vehicle as aforementioned on 13th of December, 2006 naturally, in continuation of renewal the validation of insurance was upto 12th of December 2008 whereas, the local dealer M/s Sunny Toyota which claims to be the pioneer dealer of Toyota in India neither made any conversation nor any correspondence and consequently, the insurance is lapsed. Moreover, when we go through the records, we got surprise with the circumstances which happens and approach to customer care of Sunny Toyota, i.e., Madam Shikha on saturday, who co-operate and reffered the matter to Mr. Sachin, incharge of insurance sector, who send Mr. Ravindra the representative of New India Insurance Company, for capturing the photograph and inspection report of the vehicle. It is horrible that the same who have the complete details of address, location and cell number of the complainent, reach at the parking of the commercial complex and has made the missed calls continuously and wants to call personally at the parking. Is it an professional and social approach that someone who represent the renowned vehicle manufacturer of the world without approaching at the appropriate place, without made their contention for what he has approached and meet personally, made the missed calls from the parking and call personally, Please specify and do the needful gracelly, under intimation to the complainent.

An early action at your end will be highly appreciated.

Thanks

Yours Truly

P.K. Arora
Advocate