Tradus — Complete harassment to the customer

Address:

Bangalore, Karnataka

I ordered for a Sony Xperia ST21i Tipo Mobile Phone (Blue) on Tradus.com on 15/4/2013, sub-order ID 8539585_01. The total value was 7299 and I opted for EMI of 2433 for 3 months. I received the product on 18/4/2013. On opening the package, I could find that the product was defective with the power button depressed inside. Since, there is no phone number or customer service for Tradus, I mailed back on the same day about the defective product. I got an auto generated mail back, which was of no use. On the next day I went to the Sony service center to get it repaired as it should be in warranty. But going there I got to know that the product is not covered in India warranty and is an malaysion handset. I contacted the seller Sarf Trading (who was selling product through Tradus) of Chennai, he suggested that the phone had to be sent back to them. I told them that I want to return the defective product. He mentioned that on receiving the product, they can check the product and then confirm about returns, with me and Tradus. I mailed Tradus and informed that the seller wants me to ship back the product. I waited a lot to get their confirmation before shipping the product. Finally after receiving the confirmation I shipped the product back and shared the courier tracking number with both seller and Tradus.
Even after receiving the product by Sarf Trading, there was no communication from seller or even Tradus for days. Somehow I managed to call Srf Trading and he confirmed that he will send me a confirmation call soon. Again after waiting for some days I called the seller, during this time Tradus was not at all bothered to reply back to may mails. The seller confirmed that he has completed all formalities of return & refund with Tradus and I might get a confirmation from Tradus soon. After several days and mails, I got response from Tradus that my amount was refunded back to my credit card account on 11/5/2013. By this time, my first EMI of 2433 already appeared on my Credit Card bill due to be paid before 22 May. I started waiting for the refund to appear on my account, so that I do not need to pay the first EMI of 2433 and the rest of the amount does not appear in subsequent billing cycles. To my great astonishment, on 16/5/2013, an amount of 4866 appeared as unbilled transaction of my my next billing cycle. I called the credit card customer care and got to know that Tradus has asked for a pre call settlement of the rest of the amount and there had been no refund on my account. So, the amount of 7299 now appears as 2433 in my pending bill and the rest 4866 has to be paid in one shot in my next billing cycle. This means paying Rs. 7299 for something which I don't have and for which I had already been harassed too much and too long. Moreover, for a person who is buying phone on EMI, how can he pay the amount in one shot, without having the phone in his hand. I have contected the seller, they said that its not their concern now as they have already refunded back to Tradus. I have mailed Tradus regarding this as I can't contact on call. I have my last date of payment approaching in 4 days, I am really worried rather than angry. I feel myself trapped in this dangerous trap from Tradus.
After all harassment, the refund status was fake with no Refund Reference Number provided to me as promised on the website. Instead I have been asked to pay the whole money without even having the product. I want consumer court to investigate on Tradus to run this kind of service on internet. I want justice to be done.