[Resolved]  Tradus — samsung Galaxy Grand Duos I9082 Mobile Phone (White) With Free Sennheiser Headset worth Rs.2290/- - Not Delivered as promised

Address:

Chennai, Tamil Nadu

HI,

I would like to bring it to notice the cheating of online shopping of TRADUS.COM. They dont deliver the item as shown in the website. I ordered a samsung galaxy grand duos phone( white ) through them. The website showed that this phone will come along with sennheiser headset worth Rs.2290/- as free. When I compared with other websites for this phone, this deal was good enough as it comes with free sennheiser headset and hence I placed an order. Otherwise, only for phone, this price is not worth it as other sites had a better deal. When i received the parcel, there was only phone inside and no sennheiser headset. I wrote back to the customer service many times but till date no response. I got the phone delivered on August 30, 2013. After that this is almost one and half months over and till date they are not even bothered to reply. The irritating part is neither the TRADUS.COM nor the supplier DBM INDIA, GURGAON has responded to my mails to them through their portal.


The attitude of this website TRADUS.COM and their customer service shows that they are not bothered about customers. They make false advertisements on website and cheat the customers. The TRADUS management can shut this business rather than earning money shamelessly like this by cheating people.

The order details are given below.

Order No: 10511478_01
Order Placed on:[protected]
Order Received on:[protected]
Supplier Name: DBM INDIA, Gurgaon
Courier No: First Flight #O99615579

I dont want the headset now. But, this is not the way to attract people and cheat them. What kind of marketing or business they are doing? i dont whether they feel shameless to make a living like this? I feel embarassed for only being cheated and not for getting the gift. ... They will not sustain long enough with this attitude...


Regards
Palani Vasudevan
[protected]