[Resolved]  Travel Guru — Refund of ticket

I had a booking of Kingfisher flight from Mumbai to Lucknow dated 5th of November of cost rs. 4035, which i had to rescheduled to 27th of october. I conatcted the one of the customer executive namely, Mr. Rishikesh. He inormed me that i would be charged only Rs. 5025. He never informed me that Rs. 5025 would be charged to me as rescheduling chearges. I asked him thrice of how much would i be charged. Mr. Rishikesh told me that i would be charged only Rs. 5025 and rest of the money i.e. Rs.4035 would be refunded back to me. When i called him for my refund he told me that i wont be refunded any money and the later charges were rescheduling charges. I told him that he never informed me about this. Then Mr. rishikesh forwarded my call to his supervisor, i told him about my case, then that supervisor told me that he will listen to all my conversation recorded with Mr. Rishikesh and get back to me on 1st of december, which he failed to do. Then i again sent one mail to travelguru stating this. Then in evening i received call from Mr. Rishkesh stating that no money will be refunded back to me, as been told by his supervisor.

I am 100% sure that Mr. Rishikesh never told me that Rs. 5025 were rescheduling charges. Please help me in this.


My ticket number is[protected] HAQUE SHAFIUL(27/10/2008)
Booking Id for 5th nov: 653127

thanks & Regards,
Shafi
contact no. [protected]