[Resolved]  Travel Guru — Charge wrong as per detail

Address:

Central Delhi, Delhi

I had a horrible tour experience. This is Pathetic and very bad experience with Travel guru. The information which has been given on TRAVELGURU.COM site is totally false, Hotel Rajdoot it not 3star hotel and very bad location or service.We have chosen based on TRAVELGURU.COM information and spent our hard earned money. Hotel Rajdoot is very bad hotel its very very expensive almost TRAVELGURU charge 3 times more then the condition of hotel All the amenities and services as well as what ever shown and written on TRAVELGURU.COM site was supposed to be there.

Booking ID.TGU[protected]

Although, Let me bring to your notice in brief as under;
1. We have booked 2 (Deluxe Room) on 15/10/2010 from 23th Oct to 26th Oct2010 at Hotel Rajdoot, Shimla, India
2. they have alloted us room number 106 and 107.
3. the day we have checked in rooms were very dirty on even repeated reminders they have not cleaned the rooms, since we checked in at 1pm insteed 12noon even though.
4. AC, fridge was not there
5. very rude and discourtesies nature of staffs and authority
7. never changed the bedsheets or pillows cover
8. no where it is 3 star it is just like a sophisticatedly hotel
9. charges of food was very very high compare to food quality
10. Real cost of the room rent will be given by hotel to other clients is Rs.300 to Rs.600

With all aforesaid points I request to take an action ON SUCH SITE WHO FOR MONEY SACK CAN DO INJUSTICE TO

TRAVELLERS.

This is absolute cheating by Travel Guru and I request that prompt action should be taken so that such cheatings against ordinary people like me should not happen in future

I would like to have complete refund of my hard earned money.

Looking forward to hear from you.

With Regards,

Ovais Yusuf
[protected]