Travel Guru.com — Wrong information and No refund

Address:

Maharashtra

Dear Sir,
I had booked Hotel at Goa, ref. no TGUA[protected] through Travel Guru site,payment made thru credit card, where information about the Hotel given, 24 hrs H/C water, complimentary break fast at Hotels restaurant, however on reaching the spot there was no water for 3 hrs. no care taker at the hotel and no break fast, and the nearest market is 3 km from the Hotel and there was no means of communication and Madrem from Hotel. Booking date was 7th aug.11 to 10th aug. we spent such a horrible night and we had to leave the hotel due to non fulfillment of the facility given on site.

Immediately I complaint to Travel Guru regarding the same and ask for the balance refund, how ever till the date there is not even a courtesy call extended from Travel Guru, inshort my personal experience with TG is unprofessional.