[Resolved] Travel Guru — No Refund on cancellation

sujoy mitra

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Booking Id TGU[protected]

After getting my booking done with travel guru I consistently called for next 10-12 DAYS to request you to confirm my booking and each time I was told that the customer care personnel will get back to me and update the same or the problem will be resolved in 24 hrs. They never gave a call and neither clarity. Every time I was told no one is responding from the hotel. When I called up the hotel (from the number given in travel guru booking voucher) he told that since Aug 13 is a holiday so he won't accept travel guru booking unless he is paid more.

After 10-12 DAYS of repeated followups a customer care official informed me that the hotel has asked for 20 more days to confirm the booking. I requested them to cancel my booking and was told that my money will be refunded in maximum 10 working days (written in the cancellation mail received). I consistently called to check my refund status but there wasn't any clarity except a fixed reply "In Process". Yesterday 10 working days are over (excluding Saturday and Sunday, although Saturday is a working day for banks) and I was told that it will take more days. I again called and insisted to have a discussion with accounts team then was told that they have refunded the amount but will show in my credit card in more 2-3 working days. The next day (June 18) I have been informed that there was a mis communication and it will take 10-12 working days more. Today(June 18) I am yet to get my money back

I have escalated this issue to their mail ID earlier also but never received a reply. The service level of travel guru is pathetic.

Regards
Sujoy Mitra

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Bhushan Triambak Zete

from Mumbai, Maharashtra

Travel Guru — No refund even after cancellation

I had booked couple of hotel rooms through www.Travelguru.com on 4th december. As per my requirement i told the travel guru representative that i will be checking in on 13th of December 2008 i.e. saturday and will be checking out on 14th December 2008 i.e. sunday evening (8pm).

The represntative told me about one hotel (Rajat Executive-Kolhapur) and the rate for the same which was Rs3222/- for one night for 4 people. When i asked him can i check out on sunday evening by only paying for single days charge, he said that the hotel has 24 hours check out time and i can check out on sunday eveing also without paying anything more.

Despite repeatatively asking him about the same he said there will be no probelm, so i went with the booking and paid Rs3222/- for the same. couple of days prior to booking i.e. on 10th od Dec 2008 i called the same hotel to confirm the same, on the contrary the hotel told me that i will have to check out on sunday morning itself or else i will have to pay an extra charge.

After hearing this i called up travel guru for the clarification, i told him what the hotel staff had to say on the charge. The representative the called the hotel and tried convincing the manager, but the hotel manager did not budge. I told the travel guru representative clearly that if that is not possible i will not be able to go ahead with the booking which i have made and asked him to cancel my booking for the same.

I said that i would like to have my full refund, the represntative said that i will get the full refund within 7 working days as it did notmet my conditions.

Now the first thing is that the represntative did not confirm the rates which were applicable as per the hotel conditions/Norms and gave me the incorrect or half information, which is clearly a fault from the Travel guru's side.

Now it has been more than 20 days, even after following up with travel guru they have not yet refunded my money to me. I would like to have complete refund of my hard earned money.