[Resolved]  Travel Guru — Failure to cancel hotel booking

Address:

Tamil Nadu

I have booked Hotel Accommodation in TUNE HOTELS PENANG through Travel Guru first time (UNFORTUNATELY) with the following reference..
WCT82649674
SELVAKUMAR RAMASAMY
[protected]
Check-in Date: Friday, 09 July 2010 Check-in Time 1400
Check-out Date: Tuesday, 13 July 2010 Check-out Time 1000

3812 INR charged to your credit card to complete your pre-paid reservation. This amount includes room rate, tax recovery charges and applicable service fees. Hotel rates are based on double occupancy unless otherwise noted. Charges for extra persons and / or children may apply and will be due directly to the hotel at the time of check-out.

Cancel Policy If you change or cancel this reservation before 12 AM local hotel time on Friday, 09 July 2010, you will be charged a penalty of 4 night(s) room rate plus tax. If you need to cancel your reservation please click here.

I wanted to cancel the booking on 23.3.2010 as per their cancel policy as stated in the confirmation email to cancel his hotel accommodation not BEFORE 12 AM but AFTER 12 AM local hotel time and before Check in Time 14.00 on 9th July 2010.and refund of full amount.

The unscrupulous .travel agent without accepting the responsibility even though they had sucked my blood by debiting my credit card and receiving commission from the hotel, replied that I had made the booking on my own without seeking any assistance from the call centre. When contacted the Hotel directly by telephoning spending my hard earned money they too replied to contact the Travel Agent.through whom I booked.
By just booking a hotel accommodation through TRAVEL GURU I lost my valuable money. If these blood suckers still have some conscience, they should return the money as per the CANCEL Ploicy advised to me.

My word of caution to others: DON'T TRUST TRAVEL GURU.