Travel Guru — fake booking

Address:

Thane, Maharashtra

A hotel was booked on Travel Guru website www. travelguru. com After charging the money online for Rs 17830/- on 30th October , 2011 for 2 nights stay on 5th and 6th November the Hotel refused to Confirm the booking. When contacted at the customer care of Travel guru the representatives said they will try to provide accomodation in some additional hotel but said he cannot confirm whether the hotel will be of similar standard., At the time of booking the representative Mithesh naik confirmed the booking and said his name can be quoted for all future references.Now they are saying we can cancel the booking and money will be refunded in 10 working days.But my money will be blocked for almost 15 days from date of booking.Also imagine 15-20 such cases happening.This is complete fraud and cheating of customers