We had booked for Hotel Oriental, Gangtok from Travel Guru online booking service for 23rd and 24th of May, 2012. We had made complete payment for the same. On reaching Hotel Oriental, we were told our booking has been cancelled. When we contacted Travel Guru, they told us our booking has been cancelled and now its difficult to book another hotel in the peak season. No reason was given the for the cancellation!!!.
We were 2 adults with 5 kids at and at 8pm we were told they cant do anything about it!! It was mentally torturing n physically difficult for us to go about searching for a hotel at that hour when gangtok closes down early. After lots of arguing and warning Travel Guru that we will take them to consumer court, they told us they will try to book another hotel. It was only at 10.30pm did they give us another hotel - Hotel Rice Valley which was at another end of the city. Our payment was for Hotel Oriental which was centrally located in M.G.Road whereas Hotel Rice Valley was at the far end. We had spend more than Rs.5000/- for travelling to and fro from the hotel to market area in the 3 days we stayed there. The time consumed in travelling and the mental torture was immense considering the trouble the kids had to go through.
How can they cancel our booking when full advance payment was made?? And that too without informing us??
We want compensation for the same and want the travel guru to know that they cant fool around with the consumers!! Was this information helpful? | 
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