[Resolved] Travelguru — Non-refund of money | |
I had booked a resort through travelguru website on 21st April for 2 Night stay in Vythiri Resort, wayanad from 16th May to 18th May. However even though the bookings were not confirmed they had deducted the amount from my credit card. After 2 weeks the booking was not confirmed and hence I cancelled my booking on 2nd May. It was mentioned to me that it would take 10 working days for the amount to be refunded. However it is more than 20 working days and the amount is not refunded. Also inspite of making numerous calls to their customer care, I always get the same response that the refund is in process. Please register this complaint and get me the amount refunded at the earliest. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 2 Comments | |
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Travelguru — Non-refunding of money
I write this complaint from Chennai. I made a booking of a hotel room for our family friend who came for a visit to Chennai from abroad.I made the booking of hotel room online through a travel agent called Travelguru based at Mumbai. But i had subsequently cancelled the booking of hotel room. The cancellation ref no. is TGUA[protected]. The cancellation was made on 16th December 2010. I had to get an amount of around Rs.34000/- from them as refund. Till now that is, till 13th of January 2011 they had not given me the refund amount. They are not even giving a concrete answer. Everytime i get a different answer from the company. They are not giving the phone number of the person in charge. Only call centre people are answering. Answers are also not prudential. Till now they have not given any concrete date or time till when i should wait for the said amount.