[Resolved]  Travelguru.com — Misleading Advertisement and Incorrect Information

Travelguru.com is currently advertising an international holiday package in Maldives at Club Med - Kani Resort. According to this package they are offering 50% discount on companion's Land Charges. This is a misleading offer. On contacting Club Med directly I found the Superior Room charges are USD 720 per person on twin sharing basis. On current conversion this is approx Rs.30, 000. per person. Travelguru.com have advertised per person Land fare as Rs. 39, 899, this is the price to be paid by the first person and on 50% off for the companion they pay only Rs. 19, 999. As you can clearly see that the full price for 2 people by Club Med is Rs.60000 and the price advertised by Travelguru.com also come to Rs.60000 for Land. This is a complete misleading offer where customers are duped into believing they are getting 50% off on companion land fare.

Apart from this even the airfares charged are much higher than current airfares directly availed from airlines. I am getting return economy airfares for 2 from Chennai to Male via Colombo for a total of Rs.15000 including all taxes but Travelguru.com are charging Rs.11, 955 plus taxes per person. Airfares however are subject to variation hence it can be overlooked but definitely not the above mentioned part of the package.

I have informed Travelguru.com's contact centre representative about this and have not received any feedback from them yet.

I will take this up more seriously if no contact is made by them.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Travel Guru
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    141
    Pending
    0
    Resolved
    51
    Travel Guru Phone
    +91 22 4275 4800
    +91 92 1117 7444
    +91 22 4275 4700
    Travel Guru Address
    802, 8th Floor, ' C ' Wing, Eureka Towers, Mindspace. Link Road, Malad (West), Mumbai, Maharashtra, India - 400064
    View all Travel Guru contact information