Travelguru.com — Tangerine Boutique Resort

Address:

North Goa, Goa

Booking ID. TGU[protected]
Dear Sir,

This is to utter surprise and experience with ref to the above booking ID wherein I have booked the package from TRAVELGURU.COM have rated 3star hotel with all the amenities and services as well as what ever shown and written on TRAVELGURU.COM site was supposed to be there. Although, the information which has been given on TRAVELGURU.COM site is totally false and we have chosen based on TRAVELGURU.COM information and spent our hard earned money. Let me bring to your notice in brief as under;

1. have booked 2 (Elite Room ) on 28/05/2010 from 31st may to 6th june2010 at Tangerine Boutique Resort
Naiko Wado, Calangute Candolim Road, Goa, India.
2. they have alloted us room number 504 and 502.
3. the day we have checked in rooms were very dirty on even repeated reminders they have not cleaned the rooms , since we checked in at 9pm insteed 12noon even though.
4. AC was not working even toilets were having water leakage even on repeated reminders in person they have not get the work done even not changed the room till we were there.
5. Calls never being picked up by reception or by hotel authority.
6. very rude and discourtesies nature of staffs and authority
7. never changed the bedsheets or pillows cover
8. order or ask for glass / water even repeated reminders you will not get
9. no where it is 3 star it is just like a sophisticatedly lodge
10 no one are attentive
11. no gym and no recreation
12. swimming pool water always dirty. no attention from hotel authority
13. no facility for even phone/net/taxi etc
14. breakfast is beyond expectation... just to run the show same things repeated
15. charges of food was very very high compare to food quality

With all aforesaid points I request to take an action ON SUCH SITE WHO FOR MONEY SACK CAN DO INJUSTICE TO TRAVELLERS.

Looking forward to hear from you.

With Regards,

Arun Gupta
Cell: [protected]
Baroda