[Resolved]  Travelguru — Cancellation of Booking after confirmation or pay more money

Address:

Udupi, Karnataka

Travelguru cheat their customer for more or alternate cheaper option to make more money.

I did booking of room in Summer Sand Resort Mangalore through Travelguru online website.
I received email confirmation of same from travel with following details on 22/11/2011

Hotel Details : Summer Sands, Chotamanalore, Mangalore, India
Reserved under the Name : Deepesh Patoria
No. of Adults : 2 Adult(s)
No. of Children : 2 Child (s)
No. of Rooms : 1
Check-in: Wed , 21 Dec 2011
Check-out : Fri, 23 Dec 2011
Room Rate (per night) : Rs. 7000.00
Taxes (per night) : Rs. 168
Total Amount Rs. 14336

7-8 days after confirmation of booking a person by the name Pranav called me told that the Travelguru can't give same room. He suggested option of Goldfinch, which I refused because I wanted beach property and when check Goldfinch it was available 3200 per night. He also mention that he can confirm the summer sand book if I agree to pay additional Rs.3000. Few days later he again called me again with the option of cottage room in Paradise Isel in Udipi which 50 km form current property, I told him 50 kms appear far, but please send me details of property over email. He promised send me details but never sent me. He also promised that his senior(Prashant) will call me to discuss options. I checked on net about Paradise Isle and spoke to hotel they told me cottage is small and it can't accommodate two adults and two Kids.

After not getting any mail or call from Travelguru . I called them asking to check for superior room in Paradise Isle and asked them to arrange a call from Manager. They never reverted. Finally today I called them confirm booking status, they refused to give summer sand and said they can't provide anything above cottage in Paradise Isle. I told them to refund my money with interest and they have money without booking for almost a month which again they refused and said at best they can refund full amount 10-12 days later.

Now, 15 days after confirmed booking from Travelguru, I don't any option but to search again possible accommodation and may have pay lot more I would have paid earlier for same book, as when I called summer sand today again to check availability they confirmed availability @ Rs. 8700 + Taxes (per night).

I am sorry to say, Online portal like Travelguru cheated me. I recommend not to use Travelguru for any of your booking.