[Resolved]  Travelguru — wrong information about hotel room booking

Address:

Mumbai City, Maharashtra

I had made the booking through Travelguru booking ID TGU[protected] ON 03/06/2012 for Ella hotel Hyderabad from 19 /06/2012 to 23/06/2012 for 3 adult 1 child 9 years old.on 17/06 I call Ella hotel for the conformation they told this room is booked for 2 adults only and they had intimated to travelguru for same. But i was not informed, I call Travelguru and talk to Mr Dharmesh he assured me the problem will be solved by 18/06/2012 don't worry same reply I got on 18/06/2012 till evening and on 19/06/2012 I Was told by Mr Dharmesh you shall be upgraded to executive room where we 4 shall be accommodated I Reached the hotel in evening the problem was not solved I Talk to miss Manshi I was waiting in hotel lobby for 1 and half hour. The room which they had conform their was no place for extra bed the hotel authority told 4 people to adjust on dubble bed which was not possible as travelgur had book this room. After that I had to pay Rs 1000 * 4 nights = Rs 4000 then the executive room was allotted to me.

Regards
Pramit Shah