[Resolved]  Ttk Health Care — No response

The ttk people are not respondig my claim,
Request Letter


To Date: 21/01/2009
TTK Healthcare TPA Private Limited
AFL House, IIIrd Floor
Lokabharathi Complex, Marol Maroshi Road
Andheri East Mumbai-400059
Mumbai


From
N Venkateshwara Rao
Policy number-4034/FPP/03517964/00/000
Hyderabad.


Dear Sir/Madam
I N Venkateshwara Rao policy number-4034/FPP/03517964/00/000.To this policy number I have submitted two claims on the date of October month end and another one sep-21, for these two claims there is no reply from your side.Upto now I called to you so many times but every u r saying its under process or your claim was rejected because of non-submitting of the shortfall of documents, I don’t know why you people are doing like this. If anything was there you should inform to me, but this not the way of doing service to the customers.
And recently I have received one letter from your side (that is please submit the shortfall documents) for my first claim reference number is BLC-09-08-CN-L28495.For this claim I have already submitted shortfall documents what I have (means Doctor Consultation letter, discharge card equal to discharge summary for yashodha hospital) and at that time also I have given a letter to you. In that I mentioned all the things (means for yashodha hospital discharge card equal to discharge summary, and Indore case paper also hospital people they cant handover to patient, and what the hospital people are asking if really TTK people wants the following documents ask them to send a letter to hospital, we will fax to them. like this they are saying).And from my said I am asking you, whether you people are doing wontedly delay my claim. If the situation is not like that means why this much of late to clear one policy.
And if you really want these documents, just send a fax to the concern hospital (Yashodha Hospital-Somajiguda) because it was listed hospital from you side also, but every time your asking me to submit these documents, but still what the hospital people are saying we cant handover all the documents to the patient, what I can do.
What about my second claim that reference number is BLC-11-08-CN-L33714.for this policy I think there was no shortfall, but still why you’re taking this much of time. I already inform to you by phone, that is as per your terms and conditions if any problem with yashoda hospital claim of 100000Rs/ you can consider my second claim (from Indraprastha Apollo hospital what I submitted for remaining 2 lakhs (total 17 lakhs bills was submitted))for full amount. That means my total insurance claim amount is for 3 lakhs.
For my two claims some of original documents I have not submitted to you (because I am going to legal case for this claim, at the time of case the judicial people can asking about original documents. in this regard I already given to you a letter earlier.
So I am requesting you please go through my letter and solve the problem as early as possible.


Thanking You Sir


N Venkateshwara Rao
Policy number-4034/FPP/03517964/00/000
Hyderabad.