TTK Healthcare Complaints & Reviews

Hi Everyone,

Please consider this as I dont want any one to struggle like me..

This is the Worst TPA Insurance for ever in my life and I do believe that this is the Worst one in the Whole World.

I have submitted the Claim for my Mother (Card No : CHE-NC[protected]C.

Each CC Executive is telling one reason like Server down, No Claim received etc.. From past 2 days Iam struggling like a Slave to get the issue sorted out.

Please Don't Ever opt for this Most Worst Insurance.. Plz Plz for God Sake..

i have ttk helath card.i wantto renew it for this year .iam not able to find the center in hyd and iam not able to get any information regarding this in my city . The Agent who has been applied this card is not available in my town .could you please help regard this.

My dad got admitted on[protected] in Akshaya Hospital bhopal for the treatment of nemonia. And my dad got a medical policy for that hospital staff sent many emails to TTK on various email address and faxes to them for the purpose of approvel but they didn't replied to us yet.

sometime they used to say that our policy is lapse.
sometime they used to say that our server is down.
sometime they used to say that our application is in the process from 3 days ( that means in emergency case a patient may be died before their approval. "ha ha ha")
sometime they used to say that they didnt recieve our documents or message. even on[protected] a representative told us they got our document but after that they used to say that they dont have any information about us.


I don't know hoe they rascals are working.


Sancchay Jain
[protected]

Dear Sir,

This is Parthasarathy Victor. I am working at Chennai. I applied medical claim for Labor on July 1st week and got reply mail as "claim got approved, payment has been made thru ECS with reference number." on 14th Sep. I checked with my company and they said as no payment has been credited. I sent 4 mails from 14th Sep. But even they are not responding. So kindly guide me to make the complaint and formalities.

Thank you
Parthasarathy Victor

I have submitted a medi claim in last december. I have submitted all orginal documents to TTK.I have included two xray bill of total 450.I dont have these Xrays with me because these Xrays are kept in hospital. My total bill amount is 21000. I send mail to TTK to exlude 450 from claim amount.

I got confirmation from TTK that they got my reply.Now they are finding new reasons to delay my claim.Now they are asking to produce late submission letter from National insurance .This is a corporate account .I donot know how to get it.

When i call TTK's call center they are saying different reply.Last week when i called they said clain is under process. after 2 days when i called they said still processing .Today called then they said they need hardcopy of letter for not having xrays

I never seen such a bad customer care.Realy frustrated with TTK's action

Abdul Khader
kumbra house and P.O
Volamogaru village
puttur. D.K

respected sir.
my name is Abdul Khader.my policy no.072600/48/11/41/00009703 and the agent code is [protected].i have paid my insurence policy amount Rs.939. on 19/03/2012 but i dint get my card yet. so now requesting you to send my ttk health card as soon as possibally.



with thanks
Abdul Khader

Hi All,

I had insured my parents through a seperate plan in TTK Health care servises on november 2011 for a policy that is valid till 16th october 2012 By paying 3000 Rs. In between I had to change organisation. So at present I am not a employee of accenture. Now my mother is hospetalised and TTK health servises say that the policy will terminate once I leave the company and they are not letting me claim the hospital expenses. So can tyou please help me.

Thankyou
Gnaneesh
[protected]
[protected]@yahoo.com

DEAR SIR /MAM ,

THIS MAIL I HAVE SENT THEM ATLEAST 20 TIMES

I MY SELF SHALIN KIRIT ZATAKIYA THE HOLDER OF THE MEDICLAM POLICY NO.[protected] , CARD NO, TTK CHE-NI-GH[protected]H .

I HAVE MADE A CLAIM OF MY OWN ( CLAIM NO.CHE-0312-CL[protected] ON 27/MARCH/2012 AT YOUR ANDHERI BRANCH OF TTK HEALTHCARE TPA PVT LTD.
TOTAL 3 CLAIMS RUNING UNDER SAME TREATMENT AND ALL THE DETAILS ARE PRODUCE TO YOUR OFFICE 1) BALA HANUMAN HOSPITAL 2) AMAR NURSING HOME
3) LILAVATI HOSPITAL AFTER SUBMITING ALL THE ORIGINAL REPORTS ,BILL, CONSULTING RECIPT FILM CD XRAY'S ETC.. TO YOU I GOT ONE LETTER ON 5/APRIL/2012 READING THE REQUIRMENTS FROM YOUR SIDE I SUBMITED ALL MY CONSULTING DOCTOR'S LETTER AS PER YOUR REQUIREMENTS AND ALSO A COVERING LETTER WRITTEN BY MYSELF AND THIS ALL I SUBMITED AGAIN TO YOUR MUMBAI OFFICE OF TTK ON 12/APRIL/2012 AND IT WAS SEND TO YOUR CHENNAI OFFICE ON 13/APRIL/2012 THE RECIPT NO . IS [protected] AND TOLD ME TO AIT FOR A WEEK FOR AN REPLY , THEN I CALLED YOUR TOLL FREE NO. TALKED TO YOUR PERSON HE TOLD ME WE HAVE YET NOT GOT THE LETTER REPLY WHICH WAS SENT TO ME AND ASKED ME TO WAIT ONE MORE WEEK AND I WAITED . THEN AGAIN I CALLED TO YOUR TOLL FREE NO. THEY TOLD ME THE SAME WORDS AGAIN THEN I WENT TO YOUR MUMBAI OFFICE AND SHOWN THE XEROX WHICH WAS STAMPED BY YOUR OFFICE PERSON AND AT LAST THEY GAVE ME AN RECIPT NO . OF THE DOCUMENTS SENT TO CHENNAI OFFICE AND THAT ALSO VERY NEXT DAY THEN I CALLED YOUR TOLL FREENO. AND GAVE THEM D DETAILS THEY TOLD ME TO WAIT FOR ONE WEEK I WAITED . AGAIN SAME I CALLED YOUR TOLL FREE NO. THEY TOLD ITS UNDER PROSSES WAIT FOR ONE WEEK I WAITED AGAIN . THESE IS HAPPENING EVERY WEEK I CAL THEM THEY WAIT .AGAIN TODAY I CALLED THEM THE SAME ANSWER IS GIVEN WAIT FOR THE WEEK AND NOW ITS MORE THEN TWO N HALF MONTHS NO REPLY FROM YOUR SIDE .

DEAR SIR / MAM,

DR, SANTOSH ( A REPRESENTATIVE FROM YOUR SIDE )HAS VISITED TO MY HOME AND I GAVE HIM ALL DOCUMENTS WHICH HE ASKED ME TO RE SUBMIT ( DISCHARGE CERTIFICATE INDOOR CASE PAPER OF > SHRI BALA HANUMAN HOSPITAL & AMAR NURSING HOME & LILAVATI HOSPITAL WHERE I HAVE BEEN ADMITTED AS PER CLAIM DETAILS I HAVE SUBMITTED TO YOU N HE ALSO TOOK A PHONE RECORDING OF ANSWER FOR THE QUESTION HE ASKED ME ) IT WAS FIFTEEN TO TWENTY DAYS BEFORE TODAY AS HE TOLD US THAT AFTER A WEEK CALL ON TOLL FREE NO. FOR THE STATUS FOR MY CLAIM . I CALLED TO THE TOLL FREE NO, THREE TIMES AFTER DR, SANTOSH VISITED I AM GETTING THE SAME ANSWER FOR THE STATUS ie YOUR CLAIM IS UNDER PROCESS THE SAME ANSWER AM GETTING FROM LAST FOUR MONTHS FROM YOUR SPOKE PERSON . I DON'T UNDERSTAND WHEN I HAVE SUBMITTED ALL THE DOCUMENTS N ALL BILLS N RECEIPT N ALL REGARDING DOCUMENTS THEN WHY MY CLAIM IS STILL UNDER PROCESS N NO REPLY FROM YOUR SIDE


SIR / MAM PLEASE LET ME KNOW NOW WHAT TO DO I AM FEDUP WITH UR PROCESS THERE IS NO REPLY SINGLE TO ME AS AN CUSTOMER OF YOUR COMPANY .


HOPE I WILL GET THE REPLY SOON FROM YOUR SIDE AND THAT TO POSSITIVE


THANKING YOU & BEGGING YOU FOR ALL FURTHER PROCEDURE


REGARDS

SHALIN KIRIT ZATAKIYA

[protected] / [protected] /[protected]

I J.VASUKI had submitted a claim on 12th March2012 for having undergone a surgery for hernia and appendicitis
Claim no. CHE-0312-CL-0003232..When i contacted TTK, they replied that " my claim had been approved on 26th March
itself for Rs .83552/- and it is under final stage of process and call them back after a week". But still i have not received
the cheque. I had been calling them several times and i am receiving the same reply for the past 5 - 6 weeks.
I dont understand why there is abnormal delay after having been approved, in settling the claim.I have also registered
a complaint with the TTK HEALTH CARE SERVICES, CHENNAI.
COMPLAINT NO. COL 6100074 on 25th April 2012. I request you to kindly do the needful in settling my claim at the earliest.

Thank ;you.

Sir,

I have submitted bills for the hospitalization for my wife. I have submitted all my bills for the claims to TTK Healthcare Services Ltd Chennai for the claims in the month of August 2010, as they are the third party claims company for my insurance.

The claim number is # CHE-0911-CL-0001613. I have been calling up TTK health care customer department since then every week. whenever I call them they say that its under process, and after few days they said, we need to get insurance company approval and so and so unrelated reasons.
After few months they started saying, it will take 7 days from now please call back us after 7 days, whenever I call I am told the same answer, when I started questioning how many 7 days I need to wait and call back, then they started disconnecting the call.

Please help me in this regard.

Srikanth G.
[protected]@gmail.com

I HAD CLAIM TO TTK HEALTHCARE TPA PVT. LTD. FOR MY HOSPITALISATION ON 19.12.2011
OF RS. 54798.60/- BUT TILL DATE I HAVE NOT RECEIVED ANY REIMBURSEMENT FROM THE SAID COMPANY.

THANKS & REGARDS,
SHREYA SATAM
MOBILE NO. [protected]

I ENCLOSE MY DOCUMENT SUBMITTED ACKNOWLEDGEMENT

Sir,
I have TTK health insurance for self and family through my Office group insurance. My Mother Mrs.Logammal (Card No. CHE-NC-T[protected]C) was admitted at Sri Ramachandra Hospital, Porur, Chennai, on 24/05/2011 and discharged on 28/05/2011. She had undergone surgery for TA rupture during this period.
At the time of discharge, I received the bill summary (Hospital No 858776) from the hospital stating the Net charges as Rs. 54359.60. I paid Rs. 10477 (Receipt No: 1708057) by cash towards non-medical items to the hospital and hence the Net amount to Pay is Rs. 43882.60.
However, TTK insurace approved amount is Rs. 46132 while the net amount to pay to hospital is Rs. 43882. Rs. 2250 more than the actual amount to be paid Rs. 43882 (as per the bill summary) to the hospital.
Eventhough, I sent mails and registered post, I did not receive any response from the hospital or TTK. My oofice also could not get any response from them
How can I take legal action against TTK and Sri Ramchandra hospital?
- Sivakumar,
Chennai,

Hi, I had taken TTK mediclaim policy for my parents, through my company; Policy Number : 421300/2012/ACCENTURE-POLICY2. I mistook 20,000+ and 38,500+ as 2,000+ and 3,800+(due to absence of coma in the numbers). Realising that the policy premium is too high, i have tried contacting them to cancel the policy and refund my salary of the December month, but to no avail. I had been to TTK office in BTM, and they gave a cold response. Even contacting Mumbai office was a waste. I request them to PLEASE CANCEL THE POLICY AND REFUND MY SALARY, (and deduct no further amount from my salary) as I have no other means of earnings.
relevent information: Remith.[protected]@ttkhealthcareservices.com num: 40125678
Bangalore Branch:
#2, H.B.Complex, 100ft BTM Ring Road, BTM 1st Stage, BTM Layout, Bangalore 68
Phones:[protected] | Fax:[protected]
I will be greateful if necessary action is taken asap
Thank you

We have a Mediclaim Policy with CitiBank through TTK Healthcare TPA Private Limited (Card # CHE-NI-GH[protected]B - Sonali Thakur).
When my wife was hospitalized, I intimated TTK about the same and they provided me Claim # for follow-up (POL)
I submitted the claim Documents to TTK Andheri office on 4th of December 2011.
I called the Chennai call centre on[protected] and got to know that the claim was approved for some amount on 16th December and the cheque had been dispatched on 19th. I have been trying to follow-up with the company since then and still have not received any reply from them.
The cheque was returned due to wrong address details but I had specifically mentioned the address where we wanted to receive the cheque,
I wrote to the customer service on Wed 12/28/2011 and received a autoreply mail (TTK CRM #46173).
There after I wrote to the same mail on Thu 1/5/2012 and again received a autoreply mail (TTK CRM #464605).
I have again written to them today ([TTK CRM #466940) but still not received any reply on my earlier mails or call on the Chennai HelpLine No.
It has been more than a month and I have been receiving different replies from the call centre executives everytime I call them.
The claim cheque is ready but still I have not received it and the level of service is extremely disappointing.
Request you to kindly look into the matter at the earliest.

Regards
Gaurav Thakur
[protected]

I am Niraj Kumar, my policy no-500102/46/09/[protected],claim no-CHE-0910-CL-0002060, SINCE PENDING AUG 2010.
I am not received clam till date.
Clam date 23rd Aug 2010.
response is very poor TTK Helthcare TPA Pvt. Ltd.

Mail has been attached for your referece.



Dear HD,

Reminder -1

Regards
Niraj Kumar


On Mon, Sep 12, 2011 at 2:22 PM, niraj shrivastwa <niraj.[protected]@gmail.com> wrote:

Dear Helpdesk,

Pls. confirm the EDC.

Regards
Niraj Kumar
[protected]


[protected] Forwarded message[protected]
From: niraj shrivastwa <niraj.[protected]@gmail.com>

Date: Mon, Sep 12, 2011 at 2:20 PM
Subject: Fwd: [***SPAM*** Score/Req: 05.0/5.0] RE: [***SPAM*** Score/Req: 05.0/5.0] RE: [TTK CRM #365384] FW: Medeical Claim Status
To: [protected]@ttkhealthcareservices.com





[protected] Forwarded message[protected]
From: niraj shrivastwa <niraj.[protected]@gmail.com>
Date: Fri, Sep 9, 2011 at 1:26 PM
Subject: [***SPAM*** Score/Req: 05.0/5.0] RE: [***SPAM*** Score/Req: 05.0/5.0] RE: [TTK CRM #365384] FW: Medeical Claim Status

To: [protected]@ttkhealthcareservices.com



Dear Helpdesk team,

As per below mention details are for your reference.

Regards
Niraj Kumar


[protected] Forwarded message[protected]
From: RG IN SL FMS- Helpdesk, GUR <FMSHelpdesk-GUR.[protected]@siemens.com>
Date: Fri, Sep 9, 2011 at 1:13 PM
Subject: FW: [***SPAM*** Score/Req: 05.0/5.0] RE: [***SPAM*** Score/Req: 05.0/5.0] RE: [TTK CRM #365384] FW: Medeical Claim Status

To: "niraj.[protected]@gmail.com" <niraj.[protected]@gmail.com>





Durai,

I have updated you on the case while we were in Chennai. This is the first delivery of the lady and she has no children before. Can you get this processed asap now.

Regards
good to know you!

Anjali Khanna
Senior Manager - Staffing



Ma Foi Management Consultants Ltd.
2nd Floor Building No 9A
DLF Cyber City
Gurgaon -122002
Haryana, INDIA
T: +91.124.6676081
M: +91.92.123.12880/91.98.116.31140
anjali.[protected]@mafoirandstad.com
www.mafoirandstad.com







-----Original Message-----
From: RG IN SL FMS- Helpdesk, GUR [mailto:FMSHelpdesk-GUR.[protected]@siemens.com]
Sent: Tuesday, July 26, 2011 4:42 PM
To: ANJALI KHANNA
Subject: FW: [***SPAM*** Score/Req: 05.0/5.0] RE: [***SPAM*** Score/Req: 05.0/5.0] RE: [TTK CRM #365384] FW: Medeical Claim Status

Dear Madam,

Pls. update the status.


Thanks & Regards
FMS Helpdesk
Extn No. - 6052, 6692
-----Original Message-----
From: RG IN SL FMS- Helpdesk, GUR
Sent: Saturday, July 16, 2011 12:48 PM
To: 'anjali.[protected]@mafoirandstad.com'
Subject: FW: [***SPAM*** Score/Req: 05.0/5.0] RE: [***SPAM*** Score/Req: 05.0/5.0] RE: [TTK CRM #365384] FW: Medeical Claim Status

Dear Anjali,

Enclosed is details for discharged summary for the mediclaim, all relevant documents have been submitted by Niraj, You are requested to pls get his mediclaim cleared

Thanks & Regards,
Umesh Saxena
Siemens 6A, Sec - 18
Gurgaon
+91 [protected]

-----Original Message-----
From: RG IN SL FMS- Helpdesk, GUR
Sent: Friday, July 15, 2011 2:59 PM
To: Umesh.[protected]@ap.jll.com
Subject: RE: [***SPAM*** Score/Req: 05.0/5.0] RE: [***SPAM*** Score/Req: 05.0/5.0] RE: [TTK CRM #365384] FW: Medeical Claim Status

Dear Sir,

Pls. find attached for you reference.

Thanks & Regards
FMS Helpdesk
Extn No. - 6052, 6692
-----Original Message-----
From: Rahul [mailto:rahul.[protected]@randstad.co.in]
Sent: Friday, July 15, 2011 2:13 PM
To: RG IN SL FMS- Helpdesk, GUR; Umesh.[protected]@ap.jll.com
Cc: 'anjali.[protected]@Randstad.in'
Subject: RE: [***SPAM*** Score/Req: 05.0/5.0] RE: [***SPAM*** Score/Req: 05.0/5.0] RE: [TTK CRM #365384] FW: Medeical Claim Status

Dear Umesh,

PFA the shortfall that came in Niraj Kumar Case.( Emp. 110691) & Pls. tell him to provide that detail after that his claim will process.

Waiting for your kind response.
Good to know you!

Rahul S. Dasila


Ma Foi Management Consultants Ltd.
Building No. 9, Tower A,
2nd Floor, DLF Cyber City
Gurgaon -122002
HP: +91 [protected] Tel: +[protected]Direct)
Board: +[protected] | Fax: +[protected] rahul.[protected]@randstad.co.in www.mafoirandstad.com

I am an employee of IBM INdia Pvt Ltd and our health insurance provider is TTKHealthCare services.
I was hospitalised in the month of April due to Maternity. I submitted my original documents of hospitalization for reimbursement to TTK Healthcare Services on the 5th of may through courier. TTK Healthcare services asked for another set of documents which I had sent through courier again. But after a couple of months they rejected my claim stating that documents are not complete. According to the hospital all documents were given but this insurance provider does not seem to be satisfied. Also, they are not ready to respond to any call or mail communication from my end. I have not yet received any written confirmation from them. I have a copy of all documents with me. I do not understand this carelessness.

ear sir,
my mediclaim card no blr-oi[protected]a
my date of admssion-14th march,discharge-16th march,
submitted docs-21st march,final bill submitted 28th march,
nothing has been done so far 26days are over,too tiresome and vague
reply from your executives,poor customer support,
kindly look into the matter and settle the claim as early as possible
hospital name sri sairam hospital,bangalore,yelchanahalli,kanakapura mail road
my no is [protected],my claim has not been settled
ttk ticket nois
ticket no [TTK CRM #374012]
insurance co,is oriental insurance company
with regards,
ishwarkiran

FROM DATE:[protected]
MAYADEVI.P
KAMPILLIL HOUSE
MARADU
ERNAKULAM (DIST)
KERALA

TO
THE MANAGER
TTK HEALTH CARE TTA PVT LIMITED
CHENNAI

SIR,

SUB:RE IMBURSEMENT OF MEDICAL BILL

REF:POLICY NO:2817/50121123/00/000,TTK ID NO:CHE/25/IBOI/[protected]A,YOUR LETTER DATED[protected]
I HAD TAKEN A MEDICAL CLAIM POLICY HAVING THE ABOVE SAID NUMBER DATED[protected]. I WAS ADMITTED IN P.S MISSION HOSPITAL AT MARADU (ERNAKULAM) ON [protected] AND DISCHARGED ON[protected]. I HAVE PRODUCED ALL THE NEEDED PAPERS AND MEDICAL BILL FOR REIMBURSEMET AMOUNTED TO RS-3171/-.

TWO DAYS AGO I RECEIVED A LETTER INSTITING THAT DOCUMENTS ARE NOT SUFFICIENT ENOUGH AND REQURE FURTHER MORE DETAILS. I ASSUME THAT THESE ARE JUST A DELIBERATE PLANNING TO WITH HELD THE MEDICAL CLAIM. HOWEVER THE REQUIRED PAPERS , WHICH YOU MEANT NOT GIVEN IS SENDING ALONG WITH THIS LETTER.

IF THE DISPUTE IS NOT SETTLED WITH IN 8 DAYS I WILL BE GOING TO THE CONSUMER PROTECTION COUNCIL FOR JUSTICE. IT IS A SHAME ON YOUR PART BY HARASSING THE POOR PEOPLE BY THE WAY OF MEDICAL CLAIM. PLEASE TAKE NECESSARY ACTIONS AT THE EARLIEST AND AVOID UNNECESSARY DELAY IN PROCESSING THE CLAIM.

THANKING YOU IN ANTICIPATION



MAYA DEVI.P


CC. TO INDIAN OVERSEAS BANK

Dear Sir,

sub.: Mediclaim

Kindly note I have submitted all the original claim form & documents by couried to M/s. TTK Healthcare Services Pvt. Ltd. , Andheri ,Marol, Mumbai 400 078. on 8/9/10 .After this i had forwarded one mail on 26.12.10 & then three remainders to M/s. TTK Healthcare Services Pvt. Ltd. on the mail id [protected]@ttkhealthcareservices.com . We are given auto acknowledgement no CRM339372 , 348168 , 348176 & 355198 but No response/ reply till date .

Kindly let me know whom should I contact to get settled my claim.

Very much sory to inform you that no response from M/s. TTK Healthcare Services Pvt. Ltd. even after making so many remainders.

Regards

P.P.Mohanan




DATE : 26.12.2010
To,
The Customer Care Executive,
M/s. TTK Healthcare Services Pvt. Ltd.
Marol, Mumbai 400 078.
Sub.: Claim Form .
Ref.: Policy No. 120400/48/09/97/[protected] United India Insurance Company Limited )
Dear Sir,
This is to bring to your notice that I had submitted my wife’s(Vanaja Mohanan) claim form on 7/9/10 & the same was received by courier at your Marol office on 8/9/10 .
Let me explain you in brief, my wife was admitted to hospital on 23/8/10 & got discharged on 24/8/10. The same was intimated to your office wide my letter dated 24 /8/10 & also telephonically intimated & the POL NO. 4052244 . She was under treatment till 13/09/2010. Telephonically I was told from your office that within 15 days we can submit the claim. So, accordingly we had submitted the claim form within 15 days, which you can check at your end.
I contacted your office telephonically on 18/10/10 & here I was informed that the claim is under process. Then by November first week , I was informed that my claim form was rejected, & I will get letter informing the same. After this also I had contacted your office many times, and all the time your office gave the same reply that “ We will courier you the rejection letter .” First of all I don’t understand why the claim got rejected . Now it is nearly 2 months passed but till now I have not received your rejection letter . I AM VERY MUCH SORRY TO INFORM YOU THAT TILL TODAY I HAVE NOT RECEIVED YOUR REJECTION LETTER.
I request you to kindly look into this & let me know why my claim was rejected & why we have not received the claim rejected letter.
If you are not responding to this letter with in 3 days , then I will approach higher authority for further assistance.
Regards,

P.P.Mohanan

Terrible customer service!!
3 months and still no response on the status.
Each time the helpline is called up the only response that we receive is call up after 1 week.
The help care email says they are committed to response within 7 days. But over 15 days have passed and no response yet.
Senior citizens following up for months together though their health does not permit it.
Least they could do it provide a proper response ..Is that too much to expect???